Reviews of MyFrontier

By: Frontier Communications App

List of user reviews and ratings for MyFrontier

Total ratings

4.60 (Rating count: 167,498)

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User Reviews

Recent rating average: 2.10

All time rating average: 4.60

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56% (39)

Date	Author	Comment
2026-05-30	Ac*****	Their internet service is great when it’s up and running. If you have an outage, which I’m going on day two of no internet, best believe their customer service may be the worst out of all the internet providers. Their reps don’t know anything when it comes to the outages. They’ll say we can open a repair ticket which really isn’t anything but a text alert, alerting you when your service has been restored. While chatting, if a rep doesn’t know an answer they will say “I haven’t heard a response from you in a while. We are closing the chat now” as to make it seem like you’re the one who hasn’t responded.
Their internet service is great when it’s up and running. If you have an outage, which I’m going on day two of no internet, best believe their customer service may be the worst out of all the internet providers. Their reps don’t know anything when it comes to the outages. They’ll say we can open a repair ticket which really isn’t anything but a text alert, alerting you when your service has been restored. While chatting, if a rep doesn’t know an answer they will say “I haven’t heard a response from you in a while. We are closing the chat now” as to make it seem like you’re the one who hasn’t responded.
2026-05-30	Zi*****	Something went wrong on our end Please try again.
Something went wrong on our end Please try again.
2026-05-30	ka*****	MyFrontier is a good service.
MyFrontier is a good service.
2026-05-29	St*****	Disaster company. Internet goes out daily. It only needs to support 1 computer and internet cannot even do that. Their help is from chat bots who cannot fix your problem. When you have a “person” they just cut and paste answers to your questions. When you call them they tell you this is not voice activated and you have to use phone pad. Then when you push “1” to confirm your number - the number they found your account under, they tell you they do not recognize the number. WHAT?!? Cost is not what they told me it would be when I signed up. Disaster all around.
Disaster company. Internet goes out daily. It only needs to support 1 computer and internet cannot even do that. Their help is from chat bots who cannot fix your problem. When you have a “person” they just cut and paste answers to your questions. When you call them they tell you this is not voice activated and you have to use phone pad. Then when you push “1” to confirm your number - the number they found your account under, they tell you they do not recognize the number. WHAT?!? Cost is not what they told me it would be when I signed up. Disaster all around.
2026-05-29	Sa*****	I haven’t had internet in a week! I now switched to Xfinity. So please close my account! Thank you.
I haven’t had internet in a week! I now switched to Xfinity. So please close my account! Thank you.
2026-05-29	Ci*****	Have questions about the app, it's like pulling teeth to talk with an agent.
Have questions about the app, it's like pulling teeth to talk with an agent.
2026-05-29	He*****	Takes ages to load and load and load and nothing works. Can’t control almost any setting. Useless
Takes ages to load and load and load and nothing works. Can’t control almost any setting. Useless
2026-05-28	Bi*****	I just opened up the app and they asked me to write a review so here I am
I just opened up the app and they asked me to write a review so here I am
2026-05-27	Bi*****	The app somehow glitched out and A) disabled my autopay, B) reset my notifications, and I missed enoughh payments that I had my service "suspended pending disconnect," found out when I got a monitor alarm while off-premises, paid the balance, set up the autopay again, but nothing changed, and when I spoke to a tech later that day, he said that my account was permanently disconnected. I then had to jump through hours of hoops with the ridiculous AI agent you're using only to discover the pertinent department was closed, I will not be set up until next week, and this is going to be a massive set of problems for me and my users, all because the Frontier App is significantly broken and borderline useless.
The app somehow glitched out and A) disabled my autopay, B) reset my notifications, and I missed enoughh payments that I had my service "suspended pending disconnect," found out when I got a monitor alarm while off-premises, paid the balance, set up the autopay again, but nothing changed, and when I spoke to a tech later that day, he said that my account was permanently disconnected. I then had to jump through hours of hoops with the ridiculous AI agent you're using only to discover the pertinent department was closed, I will not be set up until next week, and this is going to be a massive set of problems for me and my users, all because the Frontier App is significantly broken and borderline useless.
2026-05-27	Dr*****	The app does what it’s intended to do. I’m able to get the account details, quickly.
The app does what it’s intended to do. I’m able to get the account details, quickly.