Features & Capabilities

Everyone is messaging; your business should, too.

The Medallia Concierge Business App helps businesses communicate with customers via texting and other mobile messaging channels.

Medallia Concierge allows businesses to engage, support, and respond to customers in the new mobile messaging era. Medallia Concierge’s real-time enterprise platform works on any device and provides all the tools to deliver an instant, actionable, and seamless customer service experience.

By combining the immediacy of chat with the flexibility of mobile, Medallia Concierge is enabling businesses to provide the “instant gratification” service that their customers increasingly expect across a number of industries including hospitality, retail, healthcare, and many more.

Features include: • Create, view, receive, and reply to 2-way conversations in real-time • Seamlessly personalized messaging with templates and custom fields • Make your team more efficient with AI-driven messaging automation • Enhance and scale insights across all business units • Easily manage conversations with conversation filtering • Create important internal notes in any conversation • Toggle between multiple accounts and services

The Medallia Concierge App is fully integrated with all of its products, including the Medallia Concierge web-based Dashboard and the Medallia Concierge API. All Medallia Concierge products are always in-sync across all devices.

About Medallia Concierge Medallia Concierge pioneered the business messaging space in 2009 by being the first to offer business texting on its patented platform. Today over 1,000 businesses use Medallia Concierge, including Hyatt, Radisson, Whole Foods, Marriott and ZipCar. Medallia Concierge is the only company to offer simple yet powerful technology like messaging workflow, analytics, integrations, and automations.

User Growth & Download Statistics

App
By:
Medallia
Rating:
2.20
(29)
Version:
3.8.15 Last updated: 2024-06-18
Version code:
866766714
Creation date:
2015-04-15
Compatible devices:
Size:
55.32MB
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-04
Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
Medallia
Apple Apps Store
https://apps.apple.com/us/app/medallia-concierge-app/id974264754
Website:
https://medallia.com/products/concierge

User Reviews

Reviewers largely cite reliability issues with Medallia Concierge App: frequent login problems and duplicate accounts, persistent spinning/crashing behavior, and concerns over fees. A minority acknowledge value in messaging automation, but overall sentiment is negative due to reliability and cost concerns, with some users seeking alternatives.
Pros
  • Automation of guest communications via text improves response efficiency.
Cons
  • Persistent login/access problems (duplicate accounts, stuck login screens, and SSO/login issues).
  • Frequent instability: spinning wheels, crashes, and the app failing to load.
  • Perceived high fees and cancellation charges that make the service not worth it.
Recent reviews
Always having issues trying to access the app. For some reason they have two accounts made for me, but only one of them works and then it spins out of control and I have to keep logging out and logging back in Extra expenses, to include attachments, not worth the fees. Looking for a replacement
by Ms*****, 2026-02-22

Use this app for work and it’s stopped working so only use it on desktop now. Very inconvenient. Just a spinning circle when I open the app on iPhone.
by ja*****, 2025-11-29

Waste of time.
by jj*****, 2025-05-27
View all user reviews ›

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