Medallia Mobile 3

Medallia Mobile 3 puts enterprise CX in the hands of your frontline. Role-based dashboards surface the most relevant customer experience metrics for every employee, enabling fast actions on trends and feedback via built-in alerts, email, or phone follow-ups. Users can call customers back, record results, reply with templates, and manage alerts and cases with a consistent cross-platform experience.

Self-service administration lets teams tailor dashboards by role, aligning each person with their key metrics. The app supports Single Sign-On, PIN/Touch ID, and Enterprise Mobility Management, with the Medallia Alchemy design system for a consistent mobile/web experience and secure access across the organization.