My Total Wireless: Account App

Unfortunately, we’ve had total wireless for years. We were on auto pay and our credit card had updated. I called and the representative use the wrong expiration date. They tried to put through our credit card 42 times. Causing fraud alert. After hours on a phone call with customer service, they canceled our old grandfathered in service through total wireless the original for newer, updated one without my permission. Our bill went up and customer service did nothing to reinstall the old service. After paying for another month at an extremely high price, they canceled our service two days before it was actually ending! Terrible! Terrible!!! In my opinion, I do not recommend anyone use this service as they will rip you off and not understand that they did! We are cannot see any further interactions with total wireless since they cannot even keep their obligations or contracts straight! I’m extremely disappointed, Verizon ruined it.

One of the only real reasons to get the app is to “more conveniently” make changes to your account in comparison to opening your browser, searching the site, etc. to make changes to your account, namely making adjustments to your plan or autopay. Despite the painfully low requirements for a remotely accessible, easy to navigate app, there is instead zero ease of access. There’s multiple areas on the app that that all say “change plan”, which you would think would lead you to a page with other plans to change your plan. Instead, you are met with a page containing your current plan, and beneath are “available plans”. Or at least they’re supposed to be there. Instead there’s nothing. Glad to see they tested their apps and updates prior to releasing, great quality control. TLDR app is a joke and ironically a waste of time, despite the assumption that the app would save you some time in comparison to the site