Support by Sony: Find support

Name: Support by Sony: Find support
Rating: 4 (325 reviews)
Author: Sony Corporation

By: Sony Corporation

Utilities

Features & Capabilities

Find support information for your Sony products with Support by Sony. Support by Sony helps you quickly find support information.

Instant notification about your bookmarked products: Receive important news, software/firmware updates and helpful guides about your products directly to your smartphone.

User Growth & Download Statistics

App Developer Tools Privacy & Security Communication

By:

Sony Corporation

Rating:

4.00

(325)

Version:

2.16.0 Last updated: 2026-01-15

Version code:

880709588

Creation date:

2014-12-23

Compatible devices:

Size:

14.40MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-21

Compare stats and ranking:

Ranking

# 100,373 ▼ 397

Other rankings

#9 in support keyword 14 ▲ 26

Other platforms

Support by Sony (v2.16.0)

1,274,580 3.71

(11,092)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Sony Corporation

Apple Apps Store

https://apps.apple.com/us/app/support-by-sony-find-support/id948089375

User Reviews

Overall, reviewers see potential and usefulness of Support by Sony for accessing product information and updates across Sony devices, with some calling it helpful. However, recurring complaints dominate: no bulk message management and clutter from many notifications; online support is largely ineffective due to bots and lack of a true live chat; navigation/UX issues and lack of landscape mode reduce usability; and stability bugs after updates (crashes, device addition failures). In short, the app shows promise but needs significant improvements in message controls, support flow, UX, and reliability.

Pros

Provides access to information and answers about Sony products, which multiple reviews describe as helpful.
Shows potential to be a useful, all-in-one hub for Sony products.
Delivers notifications about Sony product updates/messages, which users find useful.

Cons

No bulk actions for messages (no 'mark all read' or 'delete all'), leading to a backlog and clutter.
Online support is ineffective (live chat largely unavailable, bots dominate; at times requiring a phone call).
Poor navigation and UX, including lack of landscape support on iPad and slow, one-by-one message actions.
Stability issues and update-related bugs (crashes or failing to add devices after updates).

Recent reviews

Impossible to navigate. Couldn’t even figure out how to submit a complaint. Waste of time.

by Th*****, 2026-03-20

My xm6’s mic is malfunctioning, they told me to exchange even though I had several times. Sony should really consider allowing their users to report bugs.

by Ti*****, 2026-01-25

More than anything this app needs a way to mark all messages as read and/or deleted. With multiple Sony products, I currently have 495 messages, many duplicated across similar products. Every action you make in the app is one by one. It’s infuriating.