Reviews of Support by Sony: Find support

By: Sony Corporation

List of user reviews and ratings for Support by Sony: Find support

Total ratings

4.00 (Rating count: 325)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Overall, reviewers see potential and usefulness of Support by Sony for accessing product information and updates across Sony devices, with some calling it helpful. However, recurring complaints dominate: no bulk message management and clutter from many notifications; online support is largely ineffective due to bots and lack of a true live chat; navigation/UX issues and lack of landscape mode reduce usability; and stability bugs after updates (crashes, device addition failures). In short, the app shows promise but needs significant improvements in message controls, support flow, UX, and reliability.

Pros

Provides access to information and answers about Sony products, which multiple reviews describe as helpful.
Shows potential to be a useful, all-in-one hub for Sony products.
Delivers notifications about Sony product updates/messages, which users find useful.

Cons

No bulk actions for messages (no 'mark all read' or 'delete all'), leading to a backlog and clutter.
Online support is ineffective (live chat largely unavailable, bots dominate; at times requiring a phone call).
Poor navigation and UX, including lack of landscape support on iPad and slow, one-by-one message actions.
Stability issues and update-related bugs (crashes or failing to add devices after updates).

Upgrade to see all 325 reviews

User Reviews

Recent rating average: 2.20

All time rating average: 4.00

Upgrade to see all 325 reviews

6% (19)

Date	Author	Comment
2026-03-20	Th*****	Impossible to navigate. Couldn’t even figure out how to submit a complaint. Waste of time.
Impossible to navigate. Couldn’t even figure out how to submit a complaint. Waste of time.
2026-01-25	Ti*****	My xm6’s mic is malfunctioning, they told me to exchange even though I had several times. Sony should really consider allowing their users to report bugs.
My xm6’s mic is malfunctioning, they told me to exchange even though I had several times. Sony should really consider allowing their users to report bugs.
2025-12-05	mh*****	More than anything this app needs a way to mark all messages as read and/or deleted. With multiple Sony products, I currently have 495 messages, many duplicated across similar products. Every action you make in the app is one by one. It’s infuriating.
More than anything this app needs a way to mark all messages as read and/or deleted. With multiple Sony products, I currently have 495 messages, many duplicated across similar products. Every action you make in the app is one by one. It’s infuriating.