HP Support Assistant

Name: HP Support Assistant
Rating: 2.2 (237 reviews)
Author: HP Inc.

By: HP Inc. App

Utilities

Overview

Version:

3.1.0

Last updated: 2026-05-18

Ranking

#144,662 ▼ 4,492

Overall

Features & Capabilities

HP Support Assistant is a utilities extension designed to help you get the most from your HP PCs and printers. It offers guided troubleshooters and a Virtual Agent to resolve common problems, plus quick access to service options.

Key features include device health checks (battery, ink levels, storage, and security), ordering links for replacement parts with shipment updates where available, and a Service Center Locator for direct assistance. Availability varies by country, and this app is not optimized for iPads.

User Growth & Download Statistics

App Privacy & Security Data Communication

By:

HP Inc.

Rating:

2.20

(237)

Version:

3.1.0 Last updated: 2026-05-18

Version code:

884857645

Creation date:

2020-11-11

Compatible devices:

Size:

17.82MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-20

Compare stats and ranking:

Ranking

# 144,662 ▼ 4,492

Other platforms

HP Support Assistant (v3.1.0)

846,383 3.61

(1,826)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

HP Inc.

Apple Apps Store

https://apps.apple.com/us/app/hp-support-assistant/id1421366380

User Reviews

Users praise the app for its thorough HP product information and on-the-go access, but report repeated issues with printer connectivity, subscription friction, and poor user experience. Common complaints include printers not being found or offline, mandatory ink/paper subscriptions, confusing navigation with broken links and a non-helpful chatbot, login and account difficulties, and iOS-specific UI glitches. Overall, it’s a strong information resource when it works, but reliability and usability need major improvements.

Pros

Extensive product information, troubleshooting guides, and manuals that many users find superior to other manufacturers
Convenient mobile access to HP product information and status when away from a PC
Official, centralized HP support resources within a single app

Cons

Printers not found/offline and connectivity issues persist (printer discovery and Wi-Fi setup)
Substantial subscription requirements (ink and paper) that users feel are forced or burdensome
Poor UX: confusing navigation, broken links, frequent redirects to external browsers, and an unhelpful chatbot
Login/account problems and sign-in difficulties (Google login issues, password problems, inability to login)
IOS-specific UI and reliability issues (text off-screen, app not loading product info) and general instability

Recent reviews

HP Support Assistant is an excellent resource for specifications, troubleshooting assistance, and manuals for HP devices. The quality and depth of information far exceeds other device manufacturers. I have several HP desktops, laptops and printers. My next desktop, laptop, and printer will be a HP due the extensive support HP Support Assistance gives me.

by Sa*****, 2026-01-18

Printer offline? No Printer Found! Got a new Apple 17 phone and another Nightmare With HP products. I believe it’s Time to find a new Company for my Business to handle my printing, ink and paper Products. I don’t Recommend HP anymore!