Support by Sony Android

Support by Sony

Support by Sony is an app to find support information of your Sony product.

Features & Capabilities

Support by Sony is a convenient Chrome extension designed to help you quickly find support information for all your Sony products. With this app, you can easily access important news, software and firmware updates, and helpful guides tailored specifically to your devices. Bookmark your Sony products to receive instant notifications and ensure your products always perform at their best. Whether you need troubleshooting assistance or want to stay updated with the latest enhancements, Support by Sony keeps you connected and informed right from your browser.

User Growth & Download Statistics

By:
Sony Corporation
Downloads:
1,274,580 578
Rating:
3.71
(11,092)
4 new ratings
Version:
2.16.0 Last updated: 2026-01-08
Version code:
69
Creation date:
2014-12-16
Publisher country:
JP JP
Permissions:
  • android.permission.READ_EXTERNAL_STORAGE High risk
  • android.permission.WRITE_CALENDAR High risk
  • android.permission.WRITE_EXTERNAL_STORAGE High risk
  • android.permission.BLUETOOTH Moderate risk
  • android.permission.BLUETOOTH_ADMIN Moderate risk
  • android.permission.INTERNET Low risk
  • android.permission.NFC Low risk
  • android.permission.POST_NOTIFICATIONS Low risk
  • android.permission.REORDER_TASKS Low risk
  • android.permission.WAKE_LOCK Low risk
  • See more
Size:
7.48MB
Email:
in*****@sony.com
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Google Play Store
Data ingested on:
2026-06-21
Compare stats and ranking:

Other platforms

Apple
Support by Sony: Find support (v2.16.0)
4.00 (325)

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.
Developed by:
Sony Corporation
Google Play Store
https://play.google.com/store/apps/details?id=jp.co.sony.support
Email:
in*****@sony.com
Website:
https://www.sony.net/supportapp?s_tc=sppapp_google

User Reviews

Feedback on Support by Sony is mixed. A few reviews praise its usefulness and ease of use, but the majority cite severe usability problems: circular navigation, slow performance, and difficulty locating contact details. Localization and language redirects, weak customer support, and login/account recovery issues are commonly noted. Overall, usability and support gaps dominate sentiment, with a minority reporting helpful troubleshooting when the app functions.
Pros
  • Helpful and useful for support and troubleshooting
  • Excellent support and troubleshooting guidance
  • Easy to use / user-friendly experience
Cons
  • Useless or not functioning; described as a waste of time
  • Circular navigation / looping menus and difficulty finding contact details
  • Localization/region restrictions and language redirects to inappropriate sites
  • Poor or non-existent customer support; hard to reach; phone line closed
  • Login/registration and account recovery issues
Recent reviews
Simply The Best
by S.*****, 2026-05-22

uninstall direct after reading data collection policy
by eu*****, 2026-05-18

Doesn't import Sony devices from the Sony website - lose two stars.
by Mi*****, 2026-05-18
View all user reviews ›

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