Headout: Book Tours & Tickets

We used Headout to book our skyfeast reservation in the Sydney Tower. The view, and the steak in the buffet were my favorite parts. The wide range of deserts was also a treat. Overall a great meal with an even better view. I highly recommend.

Very disappointing first experience with Headout. I purchased a Barcelona combo specifically because Headout showed availability for Sagrada Família on October 14. Immediately after I completed my purchase, that availability was no longer available, yet I was able to find and purchase tickets for the same date elsewhere. Since I had already paid for the combo, I decided to use it for other Barcelona attractions. While doing so, I accidentally booked Casa Batlló for October 12 at 10:00 AM instead of October 14. I realized the mistake almost immediately and contacted Headout within approximately ONE HOUR of making the reservation—and nearly a month before the actual visit. I wasn’t asking to simply cancel because I changed my mind. I first asked to move the reservation to October 14. When they said that wasn’t possible, I offered to KEEP October 12 and attend at ANY later time that day. Still no flexibility whatsoever. Getting meaningful customer service was also frustrating. After going through the AI support system and eventually reaching a human representative, I was repeatedly told that the venue’s policy did not permit any modification. Headout’s proposed resolution was a credit worth 25% of the booking value toward a future Headout purchase. I understand that individual attractions have cancellation policies, and customers should read them carefully. But I also believe good customer service is demonstrated by how a company handles an honest mistake reported almost immediately—especially when the customer’s original purchase was influenced by availability displayed on the company’s own platform. My husband and I own a travel agency, so we book travel experiences regularly and understand that policies exist. What disappointed me most was the combination of the initial availability issue, the difficulty getting human assistance, and the lack of a satisfactory resolution despite contacting them within an hour. Unfortunately, based on this first experience, I would be very hesitant to use Headout again or recommend it to our clients.