Klook: Travel & Activities

Best eSIM experience and love all my hotel and travel bookings under one umbrella

I booked an Alamo rental car at Newark Airport through Klook. When I arrived, the rental counter representative was rude and denied the rental, claiming that I needed international travel documents—even though I am a U.S. resident and did not have or require international travel documents for my trip. I was then told to contact Klook for a refund because the booking was made through their platform. That is where the real nightmare began. For the past six days, Klook has repeatedly claimed that they are “unable to contact the merchant” while providing no refund, no resolution, and not even a clear timeline. Their customer support appears unable to understand or properly address the issue despite multiple explanations. Every response leads to another delay, another generic message, and absolutely no accountability. Klook took payment for a service that was ultimately denied, yet I am still being forced to chase them for my own money. Their support process is an endless rabbit hole where no one takes ownership and customers are left wondering whether they will ever receive their refund. This experience ruined my planned trip, wasted my time, and left my money stuck with no resolution. A booking platform should protect customers when a merchant refuses service—not hide behind vague responses and indefinite delays. AVOID KLOOK. Booking through this app may leave you stranded at the last minute, without the service you paid for, and fighting endlessly to recover your money.