Unified Practice - EHR for TCM

Not the best. Phone app freezes often and sometimes shows a blank screen. Navigating the menu from chrome on the iPad you can’t select side menus or when you scroll to select something like fee schedule , you can’t see it. Scheduling from AM to PM sometimes automatically selects wrong time of day. Also I’ve asked for over three years to be able to toggle on amd off certain intake and assessment forms from the library and was told they are working on it but don’t. How helpful is it to be able to send out different forms to patients especially when you have different tools and are required to have a number of assessment forms for insurance companies or different strategies¿ It makes it hard as a solo practioner when you constantly have to report, take pictures and screen shots, miss phone calls, or can’t perform the functions you need to have a sleepless day

If I could give no stars I would. The app no longer works on my phone, for the last week now. The calendar is not working on the IPad just now. How will I reschedule my client? Their programmers are terrible. It seems they don’t test updates before going live. For the last 2 years every update makes the program more glitchy, less user friendly and less usability. I reach out to support staff and they have no ability to fix anything or help out. I was told not to use the web browser on my phone because it’s not compatible, and then two emails later told to use the browser on my phone. From the same support person. Just terrible.