Unified Practice - EHR Agenda

Always slow and errors everyday

Before I get to the biggest slap in the face and immature handling of our clinic patient files, every week for years there was an error on the phone app. The response was take a screen shot and we will “escalate” it. No reason to send the screen shot over and over of “server error” with and X. They know it and I know it. It was the same error when trying to book or save appointments. You don’t want to use this app if you want to book patients smoothly. Go read the other reviews for the glitchy details. After years of suffering through glitches and backed up tickets that never got resolved as well as having intake forms done incorrect and having to pay extra for the incorrect forms… oh and don’t think about sending patients different assessment forms, you need to send them all at once and only one time. When asking for patient data to include all financials, appointments, notes, superbills etc… I had to select between a standard and custom form that doesn’t differentiate between exactly what the clinic neeed. Over dozens of emails and phone calls asking for all data(wich belongs to the clinic) they dropped the ball and made the process unnecessarily long and overdue. I had to extend a month just to get the data. If you are an accupuncturist and want to build a respectable practice with solid systems for yourself, staff, and community DO NOT GET UNIFIED PRACTICE AS AN EHR. Go with Jane or Acubliss. I finally spoke with some one after I ver a two month process who listened and did apologize but the damage of time distraction and confusion had already overwhelmed me and my practice flow. I can only pray for myself and this company that we see clearer in the future.