Captiva - AI Receptionist

Never miss an opportunity.

Every missed call could be a missed job. Captiva makes sure your business is there to answer, even when you're not.

Our AI receptionist answers calls on behalf of your business, speaks naturally with customers and captures the details that matter. Who's calling, what they need, where they're based and how urgently they need assistance.

Captiva can also arrange appointments and manage bookings, making it easier for customers to secure a convenient time.

Every enquiry is delivered straight to your phone, so you can focus on your work without missing potential business.

The Captiva app puts your customer enquiries and appointments in one place.

EVERY ENQUIRY, ORGANISED

Every answered call becomes a structured job enquiry with customer details, requirements, location, priority and estimated value.

No handwritten notes, missed details or unnecessary admin.

KNOW WHAT NEEDS ATTENTION

Captiva assesses the urgency of each enquiry, categorising jobs as Emergency, High, Medium or Low priority.

Identify urgent requests immediately and manage your workload with confidence.

APPOINTMENTS, TAKEN CARE OF

Let customers book appointments without interrupting your working day.

Captiva can arrange appointments during calls and organise bookings in your calendar, saving time arranging visits.

View upcoming appointments and manage your schedule from the app.

FOLLOW UP WITH EASE

Call or message customers directly, open their location in Maps, add private notes and mark jobs as won or lost.

Everything you need to follow up is in one place.

EVERY CONVERSATION, DOCUMENTED

Read a complete written transcript of every answered call, including the customer's requirements and what was discussed.

Review the confirmation message sent to the customer.

Calls are not audio recorded. Captiva retains written transcripts instead.

A COMPLETE CUSTOMER HISTORY

When a customer calls again about the same job, Captiva keeps the conversations together.

Review previous enquiries and calls without duplicate jobs or lost context.

UNDERSTAND YOUR BUSINESS

Track enquiry activity, estimated job values, calls outside business hours and response times through clear performance insights.

Understand the opportunities Captiva is bringing to your business.

TAILORED TO YOUR BUSINESS

Manage your business information, working hours, service areas and the types of work you undertake.

Add a pricing guide and choose whether your receptionist can share indicative prices or leave pricing discussions to you.

Customise notifications for new enquiries and appointments.

SIMPLE TO GET STARTED

Captiva works with your existing business number, so customers can continue calling as normal.

When you're unavailable, calls are forwarded to your dedicated Captiva number, where your AI receptionist handles the conversation.

Your account is prepared during onboarding, and the app guides you through enabling call forwarding.

No need to change your business number.

YOUR BUSINESS. EVERY CALL. EVERY OPPORTUNITY.

Stay responsive, organised and in control, whether you're on site, with a customer or finished for the day.

The Captiva app is free for existing customers. Sign in with your business account to manage enquiries and appointments. All app features are also available at captiva.uk.

Support: support@captiva.uk
Privacy Policy: https://captiva.uk/privacy
Terms of Service: https://captiva.uk/terms