GenticFlow

Keep IT support moving.

GenticFlow helps technicians stay on top of support work when they are away from their desks. Review requests, understand what needs attention, and step in when users need help.

Built for internal IT teams and managed service providers. An existing GenticFlow workspace and an authorized account are required.

REVIEW REQUESTS Keep up with support requests and the work assigned to you. See the priority, status, and context you need to decide what comes next.

UNDERSTAND ISSUES Review investigation findings and the information behind a request. Start with the available context and continue the work without starting from scratch.

SUPPORT YOUR USERS Follow the conversation, join when you are needed, and keep users informed as their issue progresses.

GUIDE THE RESOLUTION Review proposed actions and make approval decisions. Your organization's permissions and approval policies continue to apply on mobile.

FOLLOW THE OUTCOME Check progress, review results, and add updates to the ticket. Keep the work and its outcome together so your team can pick up where you left off.

WORK ACROSS ORGANIZATIONS Move between the GenticFlow workspaces you use and access the organizations your account is permitted to support.

• A GenticFlow account is required.