CS Portal

KHUB CS is the mobile companion for Kommerce Hub customer service agents. Manage support tickets, handle live customer chats, and take voice calls — all from your phone.

Key Features: • View and manage support tickets with real-time updates • Accept and respond to live customer chats instantly • Initiate outbound chats to customers • Voice calls and screen sharing via WebRTC • Push notifications for incoming chats and ticket assignments • Agent presence status (Online, Busy, Away, Offline) • Create tickets on behalf of customers • Transfer chats between agents • Jira integration for ticket escalation

KHUB CS keeps your customer service team connected and responsive, whether at the desk or on the go. Requires a Kommerce Hub account.