The Customer Hub

Book services in seconds, track every appointment, and get instant AI-powered help 24/7 — now with a faster, cleaner experience and easier sign-in.

The Customer Hub brings your heating and home services together in one place. Book and track appointments, get instant answers from the AI assistant, manage your care plan, and keep your account, invoices and documents in order — all from your phone.

WHAT YOU CAN DO

AI Assistant Ask about faults, appointments or your account and get answers in an instant — by text or by voice. Browse suggested questions, attach a photo or PDF, and revisit your past conversations whenever you need them.

Book and Track Service Choose a service, pick an available date and time, and send your booking request in just a few taps — your provider confirms the details by phone. Track your jobs through to completion, and keep your bookings in view at a glance.

Care Plans See your active plan with its price and status, and explore the other plans available to you.

Help and Troubleshooting Look up your appliances, check common fault codes, and find guidance quickly — or pass the question straight to the AI assistant.

Invoices and Documents Open your invoices to view, and reach your important documents in one place.

Your Account Update your profile, manage your saved addresses, and change your password — or reset it securely in-app if you ever forget it.

Stay Informed See your reminders and announcements, request a callback, and keep up with the latest offers from your home screen.

The Customer Hub is designed to make managing your home services simple, clear and quick — wherever you are.