Smartchat by Smartness

Unify guest chats across WhatsApp, Airbnb, Booking.com and email. AI replies in 95+ languages, 24/7.

AI that replies to your guests—anytime, anywhere.

Smartchat helps hospitality businesses simplify guest communication. From hotels to vacation rentals, our mobile app puts AI-powered guest messaging in your pocket—so you can handle inquiries quickly and consistently, wherever you are.

KEY FEATURES

• Unified Inbox – Manage WhatsApp, Booking.com, Airbnb, and email conversations in one place. • AI-Powered Responses – Automatically handle up to 70% of guest questions in 95+ languages. • 24/7 Availability – Ensure instant replies, even when you or your staff are offline. • Push Notifications – Get real-time alerts for new or urgent guest messages. • Team Collaboration – Invite unlimited users with no extra costs. • Adaptive Learning – The AI improves continuously as it learns your preferences.

BENEFITS

Hospitality businesses using Smartchat report: • Significant time saved on daily communication • Reduced operational costs • Higher guest satisfaction and faster response times

WHO IT'S FOR

Hotels, B&Bs, vacation rentals, and property managers who want to: • Save time with automation • Improve guest experiences • Reduce costs without reducing service quality

WHY SMARTCHAT

• Unlimited conversations and team members • Flexible automation levels • PMS integrations available • Secure and enterprise-ready • Automated translations for multilingual communication • Escalation rules and ticket creation

SUBSCRIPTION REQUIRED

Smartchat requires an active Smartness subscription. Learn more about plans and pricing at smartness.com.