Parkways Worker

Parkways is the day-to-day app for Australian NDIS support workers.

See your shifts, write notes, clock in and out, and access the participant context you need, all in one calm, fast app. Built for the realities of disability support work, not retrofitted from a generic field-service tool.

WHAT YOU CAN DO

• See today's roster at a glance with times, addresses, and participant context • Clock in and out with location verification so your timesheet is right the first time • Write completion notes inline, or use voice-to-text on the road • Read handover from the previous shift so you walk in knowing what changed • Access participant profiles, support plans, risk assessments, and behaviour support plans • Log incidents using the right NDIS Commission categories • Manage medication administration with MARS-style sign-off • See your hours-to-date and upcoming shifts for the fortnight • Accept or decline shift offers from your phone, first-to-accept wins • Get push notifications for new shifts, urgent broadcasts, and swap requests

PRIVACY FIRST

• Participant data never leaves your provider's secure Parkway workspace • Notes are encrypted in transit and at rest on Australian infrastructure • Sign-out clears local cache, so a lost phone is not a data leak • You only see participants for shifts you are rostered on

AUDIT READY

• Completion notes capture start and end timestamps with GPS where permitted • Incident reports align with NDIS Commission reportable incident categories • Restrictive practice logging available where applicable • Records are retained for the NDIS-required period automatically, so you do not have to chase paperwork

WHO IT'S FOR

Support workers, team leaders, and SIL house staff working with NDIS providers using Parkway as their workforce platform. You need an active account from your employer to sign in. If your provider is not on Parkway yet, point them to parkways.com.au.

NOT INCLUDED

Parkway does not provide medical advice, clinical diagnosis, or therapeutic services. It is a workforce and documentation tool for paid disability support work in Australia.

Parkway is provided by Parcare Support Service Pty Ltd, an Australian NDIS-registered provider building the platform we always wanted to use ourselves.