Ustam AI Inbox & Live Chatbot

Ustam is an AI-powered customer support inbox built for Shopify merchants. It helps you manage conversations from your storefront and social channels in one place, so you can respond faster, reduce support workload, and improve customer experience.

What you can do with Ustam One inbox for all channels Manage messages from Shopify Storefront Chat, WhatsApp, Facebook Messenger, and Instagram DM in a single workspace.

AI customer support automation Automatically answer common customer questions using your store content, FAQs, and policies.

AI product recommendations Suggest relevant products during conversations based on customer intent.

AI order tracking Provide customers with live order status updates without manual agent intervention.

Human takeover anytime Seamlessly hand conversations from AI to your support team whenever needed.

Human escalation workflows If a customer requests a human agent, AI pauses and your team can jump in immediately.

Multi-shop support Manage multiple Shopify stores from one account with separate assistants and analytics per shop.

Conversation analytics Track message volume, conversation activity, and recommendation-driven revenue insights.

Team management Add teammates and collaborate across support conversations.

Mobile-friendly management Monitor and manage your assistant settings and conversations on the go.

Ustam is designed to help Shopify businesses scale support operations while keeping responses accurate, fast, and personal.