UltraChat AI Pro

UltraChat is the ultimate mobile customer support inbox that keeps you connected to your customers anytime, anywhere.

Built for modern businesses, customer service agents, and support teams, UltraChat centralizes all your customer communication channels into a single, intuitive interface. Whether it is website live chat, WhatsApp, Facebook Messenger, Instagram, Line, Telegram, email, or SMS, manage every conversation directly from your pocket.

Never keep a customer waiting again. Boost your team's responsiveness, improve satisfaction, and run support operations on the go.

KEY FEATURES:

• Unified Multi-Channel Inbox Consolidate messages from website live chat, WhatsApp, social media (Facebook, Instagram), messaging apps (Telegram, Line), SMS, and email. View and reply to everything in one unified timeline.

• Real-Time Push Notifications Stay updated instantly. Receive push notifications for new conversations, incoming customer messages, assignments, and when a team member mentions you.

• Seamless Team Collaboration Collaborate behind the scenes. Assign conversations to specific agents or teams, and use Private Notes to discuss customer inquiries internally without the customer ever seeing them.

• Productivity & Automation Tools Reply faster with Canned Responses (templated quick replies). Update conversation statuses (Open, Pending, Snoozed, Resolved), change conversation priorities (Urgent, High, Medium, Low), and assign Labels to keep support requests highly organized.

• Context-Rich Customer Profiles Know who you are talking to. View contact details, customer profiles, and custom fields during chats to deliver personalized, informed support.

• Multi-Lingual Support Work in your preferred language. UltraChat supports over 40 languages, enabling seamless local and international operations.

• Easy Configuration Log in securely using your credentials. Fully compatible with the UltraChat platform (app.ultrachat.com.my).

Download UltraChat today and turn customer support into your business’s competitive advantage.