Palete.ai

Palete puts every customer conversation in one inbox, whether it starts on WhatsApp, Instagram, TikTok, or Messenger.

Your AI copilot answers first. It handles the repeat questions, qualifies leads, and keeps response times low around the clock, in whichever language your customers write in. The moment a conversation needs a human, it lands in front of the right person on your team, with the full history already attached. No one asks a customer to repeat themselves.

Conversations are tagged automatically as they come in, so agents can see at a glance what still needs attention and what the AI already resolved. Nothing sits in a queue unnoticed.

Built for teams who talk to customers at scale:

• One inbox for WhatsApp Business, Instagram, TikTok, and Messenger
• AI copilot handles first response and routine questions, day and night
• Take over any conversation in one tap, or hand it back to the copilot
• Assign conversations to teammates and see who owns what
• Automatic tags show what needs a human and what's already handled
• Mark conversations resolved and leave internal notes for your team
• Push notifications so nothing goes unanswered
• Built-in messaging limits keep campaigns compliant with WhatsApp policy

Palete runs customer operations for teams across retail, logistics, fintech, and education, managing high volumes of conversations across multiple countries and languages without customers noticing where the AI ends and the human begins.

Managers get visibility into workload across the team: who's handling what, how long conversations sit before a reply, and where the AI needs a better answer. Agents get a single place to work instead of switching between apps for every channel.

The app is built for people on the move. Get a notification when a conversation needs you, respond from wherever you are, and pick up exactly where the AI or a teammate left off. Your desk isn't the only place customer support happens anymore.

Getting a team onto Palete doesn't mean ripping out what you already use. It sits on top of the channels your customers already message you on, so there's no new app for them to download and nothing for them to learn.

Sign in with your Palete workspace account to get started. Billing, integrations, and organization-wide settings are managed from the Palete web dashboard, so the app stays focused on the conversations themselves.

Palete is built for support, sales, and operations teams who need to move fast without dropping conversations, in retail, delivery, fintech, education, and beyond.

Questions, feedback, or a channel you'd like to see supported? Reach us anytime through the app or at oussama@getpalete.com.