DottChat

Every customer chat in one AI inbox — across all your channels, web, and app. AI replies in seconds, your team takes over when it counts.

Answer every customer in seconds. DottChat puts WhatsApp, Instagram, and Messenger in one AI inbox that resolves the repeat questions and routes the rest to the right agent.

DottChat is an AI-first inbox for teams that talk to customers on WhatsApp, Instagram, and Facebook Messenger — plus your website and app. Every conversation lands in one place, AI answers the routine questions instantly, and your team steps in only when it matters.

Think of it as a calm deputy: it handles the first reply, qualifies the lead, and hands you a warm conversation instead of a cold queue.

ONE INBOX FOR EVERY CHANNEL WhatsApp, Instagram DMs, Messenger, your website chat widget, and your mobile app flow into a single shared inbox. Every conversation is tagged by channel, assigned to the right person, and searchable in seconds.

AI THAT REPLIES, YOU THAT CLOSES DottChat's AI answers common questions the moment they arrive, in your customer's language, following your tone and your rules. When a chat needs a human, it hands off cleanly with full context. Take over any conversation, then hand it back when you're done.

WHAT YOU GET

• Shared team inbox with roles for admins, sales, and support
• AI auto-reply with human takeover and clean handoff
• Lead pipeline to move contacts through stages as chats progress
• Tags and smart routing to the right agent
• Contacts and custom fields the AI fills as it learns about a lead
• Broadcasts and campaigns to reach the right audience on schedule
• Quick replies, attachments, and message templates
• Dashboards for response time, hot leads, and team performance

FOR SALES AI greets every new inquiry instantly, captures qualifying details, and scores the lead so your reps focus on the ones ready to buy.

FOR SUPPORT Cut first-response time to seconds. AI resolves the repeat questions and routes the rest to the right agent, with full history in view.

FOR MARKETING Send tag-based broadcasts and campaigns, capture every inbound from your ads, and see what's actually driving replies.

WHY TEAMS CHOOSE DOTTCHAT

• Multi-channel from day one, not bolted on later
• AI you can configure: tone, knowledge, escalation rules
• Human-first automation that knows when to step back
• A conversation layer that fits how your team already works

Install DottChat and give every customer a fast, helpful first reply — and give your team a calmer, sharper way to work.