SVO.AI OmniChat

Never miss a customer message. Get instant push notifications across WhatsApp, Messenger, Instagram & LINE — and tap to open the conversation instantly.

SVO.AI OmniChat is the AI-powered mobile companion to HiComm — the omnichannel inbox that brings WhatsApp, WhatsApp Business, Facebook Messenger, Instagram, and LINE conversations into one customer-service workspace.

Designed for customer service teams that don't sit still. Whether your team is at the counter, on the road, or away from the desk, every customer message reaches the phone in their pocket — and AI helps them reply faster.

POWERED BY AI

— AI Chatbot Automated replies for common questions, with handoff to a live agent the moment a conversation needs a human touch.

— AI Profile Builder Reads each customer's chat history and builds a structured profile — interests, intent, preferred language, recent topics — so your team walks into every conversation already informed.

— Auto-tagging Tags customers and conversations automatically based on AI analysis of message content. No more manual labelling; segments stay current.

— AI Journey Multi-step automated engagement flows triggered by customer behaviour — onboarding, follow-up, win-back — orchestrated by AI and visible end-to-end in the dashboard.

— AI Prompt Suggestions In the message composer, suggested replies appear inline based on conversation context and your business's tone.

KEY FEATURES

— Unified inbox See messages from every connected channel — WhatsApp, WhatsApp Business, Facebook Messenger, Instagram, and LINE — in one chat list, organised by page or sender.

— Real-time push notifications The moment a customer messages you, every device on your account gets pinged. Tap to jump straight into the conversation.

— Search across pages and customers Got 100+ connected pages? Search by name to jump to the right one in one tap. Inside a page, search by customer name, mobile, or email.

— Send the way you reply on desktop Text, photos, videos, audio, documents — the same composer your team uses on cs.hicomm.app, with native camera and gallery picker.

— Built for shared accounts Multiple staff on one account? OmniChat is built for that. All devices on the same login receive every new-message push, so whoever is free can respond.

— Offline-aware Lost connection? OmniChat tells you, and reconnects automatically the moment service comes back.

PRIVACY

OmniChat only accesses what's needed to do its job. We never sell or share your customer data with advertisers. Full details: https://cs.hicomm.app/privacy

REQUIREMENTS

— Active OmniChat / HiComm account — iOS 15 or later — Network connection