Reviews of Norse Atlantic Airways

By: Norse Atlantic Airways AS App

List of user reviews and ratings for Norse Atlantic Airways

Total ratings

4.70 (Rating count: 3,791)

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Review summary

Most reviews focus on poor support and unstable app performance. The top issues are lack of live help and an unhelpful AI bot, frequent login/outage problems, inability to issue boarding passes through the app, booking data inconsistencies (seats or trips disappearing), and unfavorable cancellation/refund policies. Positive mentions are rare and isolated.

Pros

Excellent customer service, fastest
Great app, please keep adding new features
Never had a bad experience
Wonderful Trip

Cons

No live customer support / no phone number; AI bot is unhelpful
App instability and login issues, with frequent logouts and failed online check-in/boarding passes
Boarding passes cannot be issued via the app; you must check in at the airport
Booking data inconsistencies (seats disappearing, trips saved then disappeared)
Cancellations and refunds policies are poor; partial refunds or travel credits; slow responses

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User Reviews

Recent rating average: 1.30

All time rating average: 4.70

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63% (24)

Date	Author	Comment
2026-06-28	Fi*****	You can’t check in. It won’t save the opt out for emergency contact, so I can’t complete check in as
You can’t check in. It won’t save the opt out for emergency contact, so I can’t complete check in as
2026-06-26	El*****	Absolute joke of an airline
Absolute joke of an airline
2026-06-23	Ch*****	Booking with Norse online is so difficult; website and app have so many issues.
Booking with Norse online is so difficult; website and app have so many issues.
2026-06-13	me*****	I had a once in a lifetime trip planned for May and a short time before the trip, North airline, shortened it by one day with no financial compensation, even though I was getting one less day, which intern caused me to have to rebook my hotel and lose money, not to mention the time it took away from my trip to Europe. I’m very disappointed and it’s been no contact since even though I’ve reached out to them several times.
I had a once in a lifetime trip planned for May and a short time before the trip, North airline, shortened it by one day with no financial compensation, even though I was getting one less day, which intern caused me to have to rebook my hotel and lose money, not to mention the time it took away from my trip to Europe. I’m very disappointed and it’s been no contact since even though I’ve reached out to them several times.
2026-06-12	se*****	It is near impossible to get in touch with Norse. They use a chatbot. And when that chatbot, but cannot help you, there’s no way for you to contact them by phone. You’re at their mercy.
It is near impossible to get in touch with Norse. They use a chatbot. And when that chatbot, but cannot help you, there’s no way for you to contact them by phone. You’re at their mercy.
2026-06-04	Wh*****	Won’t save in app
Won’t save in app
2026-05-28	vi*****	Why can’t they get email for customers cancelled within 24 hours, should have confirmation.
Why can’t they get email for customers cancelled within 24 hours, should have confirmation.
2026-05-23	Ki*****	It doesn’t allow for login
It doesn’t allow for login
2026-05-18	Li*****	Very frustrating. Sometimes, you don’t want a website to save everything…
Very frustrating. Sometimes, you don’t want a website to save everything…
2026-05-17	An*****	Canceled my trip LAX to Paris two months before the date. Now prices are through the roof.
Canceled my trip LAX to Paris two months before the date. Now prices are through the roof.