Xfinity Mobile Care

Name: Xfinity Mobile Care
Rating: 4.4 (1727 reviews)
Author: Assurant, Incorporated

By: Assurant, Incorporated

Utilities

Features & Capabilities

Xfinity Mobile Care by Assurant is your smart mobile support companion—designed with simplicity in mind. Access protection plan details, service fees, deductibles, and coverage documents, and file or track claims with ease.

Get Live Tech Support via chat, call, screen share, or camera share (9am–midnight ET, 7 days a week, excluding major holidays). Explore the Self-Help Center with thousands of device-specific tips and step-by-step guides to solve issues on your own. Note: Access to the app's complete feature list is available only to users enrolled in an Xfinity Mobile Care protection plan.

User Growth & Download Statistics

App Communication Privacy & Security Task Management

By:

Assurant, Incorporated

Rating:

4.40

(1,727) 43 new ratings

Version:

4.51.0 Last updated: 2026-05-27

Version code:

886210281

Creation date:

2024-09-22

Compatible devices:

Size:

80.44MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-06

Compare stats and ranking:

Ranking

# 46,527 ▲ 501

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Assurant, Incorporated

Apple Apps Store

https://apps.apple.com/us/app/xfinity-mobile-care/id6557086597

User Reviews

The app is largely criticized for making claims difficult to file due to CAPTCHA issues, slow processing and poor support. Users report slow wait times, unhelpful assistance, and confusing auto-pay/billing practices. A minority note branding familiarity and basic usability, but overall sentiment is negative with respect to claims functionality and customer service.

Pros

Familiar interface/branding similar to the previous Assurant app.
Branding consistency with Xfinity can ease navigation for existing customers.
Some users find the app usable for general tasks and non-claim related features.

Cons

CAPTCHA prompt for claims either doesn't appear or never loads, preventing claim submission.
Claims processing is slow and customer service is frequently unhelpful or unresponsive.
The app is not reliable for filing claims and lacks essential features, making the process frustrating.
Billing/auto-pay is confusing or enforced without clear upfront communication; difficulty removing payment methods.
Poor communication and coordination between carriers and the assistant leads to delays and lack of updates.

Recent reviews

Just to turn in a modem, I waited a hour to get an exchange that took less than 5 minutes

by Ch*****, 2026-04-20

This app is awful. It’s like they make it bad on purpose.

by J4*****, 2026-04-15

I need to submit a claim on my phone and can’t bc the prompt is wanting me to type in CAPTCHA code. However, it doesn’t appear. I tried restarting my phone and it’s still not working. 😤