Reviews of Cartera T-mobilitat

By: Autoritat del Transport Metropolità de Barcelona

List of user reviews and ratings for Cartera T-mobilitat

Total ratings

1.10 (Rating count: 48)

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Review summary

Overall feedback is overwhelmingly negative. Key issues repeated across reviews include regional restrictions (Spain/EU region or Spain App Store) blocking many users; NFC/Apple Wallet failures preventing validation or taps; frequent stability problems and failed syncing with T-Mobilitad/TMB apps; virtual cards expiring or funds not transferable to a physical card; and weak customer support and refund handling.

Pros

Cons

Region/store restrictions severely limit usability: the app requires Spain region/App Store and Spain Apple ID; travelers or users outside Spain cannot use it, and even the US store can cause it to freeze or be unusable.
NFC/Apple Wallet features are broken or inaccessible: there is no NFC activation option, Apple Wallet keeps popping up, and tapping/validation often fails.
App stability and syncing are poor: frequent startup freezes, crashes when syncing with the T-Mobilitad/TMB apps, and inability to complete transfers or sync results.
Virtual cards and funds reliability issues: virtual cards expire or cannot be transferred to a physical card, leaving funds unusable and prompting refunds or losses.
Customer support and refunds are weak: reports of nonexistent/slow support and difficult refund processes, with some accusing fraud.

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User Reviews

Recent rating average: 1.00

All time rating average: 1.10

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60% (29)

Date	Author	Comment
2026-02-15	ch*****	I see developer excuses replying to every review about technical limitations. I’d invite you to visit Paris or Tokyo. There’s simply no excuse for not offering a modern mobile pass that actually works.
I see developer excuses replying to every review about technical limitations. I’d invite you to visit Paris or Tokyo. There’s simply no excuse for not offering a modern mobile pass that actually works.
2026-02-01	mi*****	Pèssima implementació, al meu entendre no hauria de fer falta aquesta aplicació. La cartera d’Apple es pot obrir prement dues vegades el botó d’encesa. Encara que he provat de posar una drecera al botó d’acció, el fet d’estar al costat esquerre, almenys per mi es incòmode. He tornat al suport físic.
Pèssima implementació, al meu entendre no hauria de fer falta aquesta aplicació. La cartera d’Apple es pot obrir prement dues vegades el botó d’encesa. Encara que he provat de posar una drecera al botó d’acció, el fet d’estar al costat esquerre, almenys per mi es incòmode. He tornat al suport físic.
2025-10-18	Mi*****	Despite my entering my US address, the app waited until after charging to announce that it didn’t work with US phones. At this point, I want to move my purchase to my paper card and not convert my Apple ID to Europe (possibly messing up other settings).
Despite my entering my US address, the app waited until after charging to announce that it didn’t work with US phones. At this point, I want to move my purchase to my paper card and not convert my Apple ID to Europe (possibly messing up other settings).