Reviews of Cartera T-mobilitat

By: Autoritat del Transport Metropolità de Barcelona App

List of user reviews and ratings for Cartera T-mobilitat

Total ratings

1.10 (Rating count: 48)

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Review summary

Overall feedback is overwhelmingly negative. Key issues repeated across reviews include regional restrictions (Spain/EU region or Spain App Store) blocking many users; NFC/Apple Wallet failures preventing validation or taps; frequent stability problems and failed syncing with T-Mobilitad/TMB apps; virtual cards expiring or funds not transferable to a physical card; and weak customer support and refund handling.

Pros

Cons

Region/store restrictions severely limit usability: the app requires Spain region/App Store and Spain Apple ID; travelers or users outside Spain cannot use it, and even the US store can cause it to freeze or be unusable.
NFC/Apple Wallet features are broken or inaccessible: there is no NFC activation option, Apple Wallet keeps popping up, and tapping/validation often fails.
App stability and syncing are poor: frequent startup freezes, crashes when syncing with the T-Mobilitad/TMB apps, and inability to complete transfers or sync results.
Virtual cards and funds reliability issues: virtual cards expire or cannot be transferred to a physical card, leaving funds unusable and prompting refunds or losses.
Customer support and refunds are weak: reports of nonexistent/slow support and difficult refund processes, with some accusing fraud.

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User Reviews

Recent rating average: 1.00

All time rating average: 1.10

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97% (30)

Date	Author	Comment
2026-06-04	I_*****	Absolutely horrible experience with the app, clunky and difficult to use. ATM just needs to invest the time and money to get this right by integrating into Apple transit. I get stuck behind so many people because their app won’t work. Stop cutting corners and give us a solution that actually works and saves riders time
Absolutely horrible experience with the app, clunky and difficult to use. ATM just needs to invest the time and money to get this right by integrating into Apple transit. I get stuck behind so many people because their app won’t work. Stop cutting corners and give us a solution that actually works and saves riders time
2026-02-15	ch*****	I see developer excuses replying to every review about technical limitations. I’d invite you to visit Paris or Tokyo. There’s simply no excuse for not offering a modern mobile pass that actually works.
I see developer excuses replying to every review about technical limitations. I’d invite you to visit Paris or Tokyo. There’s simply no excuse for not offering a modern mobile pass that actually works.
2026-02-01	mi*****	Pèssima implementació, al meu entendre no hauria de fer falta aquesta aplicació. La cartera d’Apple es pot obrir prement dues vegades el botó d’encesa. Encara que he provat de posar una drecera al botó d’acció, el fet d’estar al costat esquerre, almenys per mi es incòmode. He tornat al suport físic.
Pèssima implementació, al meu entendre no hauria de fer falta aquesta aplicació. La cartera d’Apple es pot obrir prement dues vegades el botó d’encesa. Encara que he provat de posar una drecera al botó d’acció, el fet d’estar al costat esquerre, almenys per mi es incòmode. He tornat al suport físic.
2025-10-18	Mi*****	Despite my entering my US address, the app waited until after charging to announce that it didn’t work with US phones. At this point, I want to move my purchase to my paper card and not convert my Apple ID to Europe (possibly messing up other settings).
Despite my entering my US address, the app waited until after charging to announce that it didn’t work with US phones. At this point, I want to move my purchase to my paper card and not convert my Apple ID to Europe (possibly messing up other settings).
2025-09-08	Ni*****	Solo se puede usar la app con la configuración del móvil en “región España”. Vivo aquí pero tengo cuentas y gestiones de Estados Unidos, no puedo cambiar toda la configuración de mi móvil para esta simple aplicación. Además que los fondos de la app no son transferibles a una tarjeta física. Ahora tengo dos opciones: cambiar toda la configuración del móvil (afecta las apps, la billetera virtual, subscripciones etc) o volver a pagar la tarifa completa por la tarjeta que compré. Ridículo. Habiliten para todas las regiones y nadie tendría este problema!!!
Solo se puede usar la app con la configuración del móvil en “región España”. Vivo aquí pero tengo cuentas y gestiones de Estados Unidos, no puedo cambiar toda la configuración de mi móvil para esta simple aplicación. Además que los fondos de la app no son transferibles a una tarjeta física. Ahora tengo dos opciones: cambiar toda la configuración del móvil (afecta las apps, la billetera virtual, subscripciones etc) o volver a pagar la tarifa completa por la tarjeta que compré. Ridículo. Habiliten para todas las regiones y nadie tendría este problema!!!
2025-07-26	pe*****	Get a physical card, this will not work..
Get a physical card, this will not work..
2025-07-16	Sa*****	Does not work if you have both the TMBApp and FGC App installed together in your phone. Useless
Does not work if you have both the TMBApp and FGC App installed together in your phone. Useless
2025-07-14	Ra*****	Do not use this app. Once you purchase a pass, it will never let you use it displaying an NFC error. Nonexistent customer service. You will never see your money again. I wonder how this scam is even legal. Such an embarrassment for otherwise excellent Barcelona public transport.
Do not use this app. Once you purchase a pass, it will never let you use it displaying an NFC error. Nonexistent customer service. You will never see your money again. I wonder how this scam is even legal. Such an embarrassment for otherwise excellent Barcelona public transport.
2025-07-11	jm*****	You can download the app from the US store. But when you launch the app it freezes at the start up screen. Nothing else happens. I understand that Apple restricts NFC access for transit apps to EU regions. However, it might be worth reconsidering publishing the app on the US App Store if it is not usable by travelers from outside the EU. Having the app available globally creates confusion for international visitors who download it expecting it to work, only to find it freezes or fails to function. This leads to frustration and negative reviews, which I’m sure is not your intention. Perhaps adding a clear note in the App Store description explaining that “This app only works for iPhones set to an EU region due to Apple NFC restrictions” or restricting availability to EU countries would help set proper expectations.
You can download the app from the US store. But when you launch the app it freezes at the start up screen. Nothing else happens. I understand that Apple restricts NFC access for transit apps to EU regions. However, it might be worth reconsidering publishing the app on the US App Store if it is not usable by travelers from outside the EU. Having the app available globally creates confusion for international visitors who download it expecting it to work, only to find it freezes or fails to function. This leads to frustration and negative reviews, which I’m sure is not your intention. Perhaps adding a clear note in the App Store description explaining that “This app only works for iPhones set to an EU region due to Apple NFC restrictions” or restricting availability to EU countries would help set proper expectations.
2025-07-01	be*****	This app shouldn’t even be available on the US App Store, since it doesn’t work with US devices
This app shouldn’t even be available on the US App Store, since it doesn’t work with US devices