Reviews of NuPhone - AI Receptionist

By: WakoAI App

List of user reviews and ratings for NuPhone - AI Receptionist

Total ratings

4.10 (Rating count: 97)

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Review summary

Users praise NuPhone for easy setup, time-saving call handling, and generally reliable performance when it works. However, multiple reviews highlight stability problems, AI accuracy and language gaps, pricing and billing confusion, missing or non-working features (call forwarding, log/voicemail removal), and slow support. Overall, the app is valued for its receptionist-like capabilities but criticized for reliability, pricing clarity, and feature completeness.

Pros

Easy to set up and intuitive onboarding
Saves time by handling calls and providing transcription (receptionist-like functionality)
Generally effective when functioning and praised for doing what it promises
Helps improve customer interactions and reduces need to manually answer every call

Cons

Stability and reliability issues (stuck on startup, crashes, not saving call data)
AI accuracy and language support limitations (misinterpreting callers, awkward silences, Spanish not supported)
Pricing and billing confusion (website vs app pricing discrepancies, price increases, charges during/after trial)
Missing or malfunctioning features (call forwarding issues, inability to remove call logs/voicemails)
Support responsiveness can be slow or hard to reach

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User Reviews

Recent rating average: 2.30

All time rating average: 4.10

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26% (10)

Date	Author	Comment
2026-03-09	aw*****	Stuck on first page after get started. Say connection. Restarted the app nothing happened same error
Stuck on first page after get started. Say connection. Restarted the app nothing happened same error
2025-11-17	Fl*****	So hard to use
So hard to use
2025-08-19	Te*****	I shouldn’t have to close out the app and reopen it just to check my calls. It won’t save contacts who can bypass the AI receptionist. I’ll select four contacts and it’ll pick one and save it. It’s almost as if the data array is overwriting itself or only recognizing the last contact selected. Why I have to consistently force close the app and reopen just to see the call details is no longer frustrating, but disappointing. I’m on a grandfather plan and bought an annual subscription, but I’ll be deleting this app soon due to the lack of stability, lack of response in submitting help cases, and overall lack of focus on the customers. I wrote this review less to earn the potential users but more so to get the developers to put eyes on a poor product that you’re charging your customers. Shame on you.
I shouldn’t have to close out the app and reopen it just to check my calls. It won’t save contacts who can bypass the AI receptionist. I’ll select four contacts and it’ll pick one and save it. It’s almost as if the data array is overwriting itself or only recognizing the last contact selected. Why I have to consistently force close the app and reopen just to see the call details is no longer frustrating, but disappointing. I’m on a grandfather plan and bought an annual subscription, but I’ll be deleting this app soon due to the lack of stability, lack of response in submitting help cases, and overall lack of focus on the customers. I wrote this review less to earn the potential users but more so to get the developers to put eyes on a poor product that you’re charging your customers. Shame on you.
2025-07-12	Di*****	I did a trial to see if the app would be applicable for my business needs. I cancelled the subscription within 24 hours and was billed through August 7 in the amount of $29.99
I did a trial to see if the app would be applicable for my business needs. I cancelled the subscription within 24 hours and was billed through August 7 in the amount of $29.99
2025-05-10	Jo*****	How do I change the Receptionists habit of starting of each call with “Good day (then calls everyone Andrew)
How do I change the Receptionists habit of starting of each call with “Good day (then calls everyone Andrew)
2025-05-08	am*****	Not what i expected
Not what i expected
2025-05-07	up*****	I had them from the start, I worked with them and was patient when it came to fixing bugs and working on the many initial start up issues. It was a frustrating process but with the new product capabilities it seemed worth it. When the price was under $10. Now that they raised the price to $30 it is just unrealistic to keep using. I am sure the creators need to try an dupe us out of the extra money because phones will naturally just integrate this type of convenience into their factory systems in the near future.
I had them from the start, I worked with them and was patient when it came to fixing bugs and working on the many initial start up issues. It was a frustrating process but with the new product capabilities it seemed worth it. When the price was under $10. Now that they raised the price to $30 it is just unrealistic to keep using. I am sure the creators need to try an dupe us out of the extra money because phones will naturally just integrate this type of convenience into their factory systems in the near future.
2025-05-02	Ds*****	Great app just needs a way to remove call log othering than that best ai app out there yet
Great app just needs a way to remove call log othering than that best ai app out there yet
2025-04-30	Ca*****	Really nice to not have to answer the call to find out what they need
Really nice to not have to answer the call to find out what they need
2025-04-14	nj*****	Do not provide text and assistance for 250 dollars, you should provide text.
Do not provide text and assistance for 250 dollars, you should provide text.