PetSafe® Pet Companion

App doesn’t refresh well, doesn’t provided notifications and seems like something that was build 10 years ago. Please refresh this app to meet the expectations of today’s applications. Litter box does what it is supposed to but you would never know based on the app!

I purchased my first PetSafe Litter Locker on November 16,2025; and in the beginning I was happy with the results. But a few months into the purchase I started having trouble with the sensor. I did everything they recommended to correct the problem and it would work for a little while and then happen again. Sometimes it would go around as many times as 5 times before finally adjusting itself. Then one day in May of 2026 I got a notification that the waste bin was full. I changed it and replaced the drawer but the signal would not go out. I did everything and the signal just wouldn't go out. So I called the headquarters and spoke with Matthew. We went through a series of different things trying to get the signal to go out but we were unsuccessful. Matthew then told me the machine was under warranty and with a copy of proof of purchase, the machine would be replaced. That was music to my ears! I sent him the necessary paperwork and a new PetSafe Litter Locker was at my door the next day! Just so happen, that was my birthday too! This new one seems to be improved. So it's been smooth sailing so far; and I hope it stays that way throughout its lifetime.

I was able to remove the device from my network. I still don’t see the point of recording my pets elimination record.