Sure Petcare

Name: Sure Petcare
Rating: 4.4 (420 reviews)
Author: SureFlap

By: SureFlap App

Smart Pet Tech For Pet Parents

Overview

Version:

4.3.0

Last updated: 2026-07-14

Ranking

#79,598 ▼ 9

Overall

Features & Capabilities

Sure Petcare reimagines pet care by linking connected feeding, drinking, and access devices into a single app. The Sure Petcare App surfaces personalized insights into your pet’s behavior, helping you understand habits and make better care decisions. It supports devices like Felaqua Connect, SureFeed Microchip Pet Feeder Connect, and SureFlap Cat Flap Connect, so you can monitor water and food intake, outdoor activity, and security from one place. You can invite family and sitters to share care and receive timely push alerts, even when you’re away.

Daily, weekly, monthly, and six-month overviews let you spot trends and export Pet Reports as PDFs for your vet. Each pet has a dedicated tile with a concise summary of products and daily highlights, plus features like portion sizes and remote door curfews. Requires a Sure Petcare Hub and compatible devices to unlock the full ecosystem. Important: The Sure Petcare App only works with Sure Petcare Connect products and requires a Sure Petcare Hub for connection.

User Growth & Download Statistics

App Analytics Data Home Automation Communication Privacy & Security

By:

SureFlap

Rating:

4.40

(420) 3 new ratings

Version:

4.3.0 Last updated: 2026-07-14

Version code:

888080144

Creation date:

2017-10-31

Compatible devices:

Size:

54.51MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-08

Compare stats and ranking:

Ranking

# 79,598 ▼ 9

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

SureFlap

Apple Apps Store

https://apps.apple.com/us/app/sure-petcare/id1036175339

Website:

https://www.surepetcare.com

User Reviews

The Sure Petcare app is valued for curfew control and chip-based access, plus real-time pet visibility and remote control. However, many users report persistent app instability after updates, frequent logouts, and unreliable hub-to-device connectivity. Microchip unlocks can be inconsistent, and major UI changes have degraded usability. Feeder features also show reliability and reporting problems. Overall, hardware features are liked by some, but software stability and usability need significant improvement.

Pros

Curfew feature and microchip-based door access for controlled outings.
Real-time movement visibility and notifications for peace of mind.
Remote door control via app/hub to manage access from anywhere.
Positive long-term hardware performance with monitoring (cat door and Wi‑Fi monitor).
Microchip integration reduces the need for collars.

Cons

App instability and frequent updates causing crashes, logouts, and unusability.
Hub/device connectivity problems with devices not appearing or dropping offline.
Inconsistent microchip recognition leading to doors not unlocking reliably.
Major UX/UI regressions after updates (navigation, graphs, filters, pet switching).
Feeder reliability issues (dishes getting stuck open, misreporting meals, cross-cat access).

Recent reviews

I used to love these and recommend them to everyone. Not anymore. All 3 feeders stopped working and I got stuck talking to a tech support guy who clearly doesn’t understand technology. Buy Petlibro instead. I have 3 Connect feeders. One for each cat. The scales aren’t perfect and I’ve always had small issues from time to time. Annoying for the price, but they got the job done. All of a sudden yesterday, all 3 of my feeders stopped working. None of them will open when the cats try to eat. Tried resetting them, but that didn’t actually reset them. Tried deleting one to re-add the feeder, it won’t connect to the hub even though it’s online. Called support for help, and after repeating the issue several times, I was told that the sensors on all 3 feeders stopped working. All at the same time. The chances of that happening are so rare. When I asked how that explains why the 3rd one won’t connect to the hub I was told the same sensors for the microchips send signals to the hub. That’s not how it works but the guy refused to believe me. Whatever issues is happening is software, but I was basically told all 3 feeders went faulty at the exact same time and they couldn’t help me. My units are less than 4 years old. I guess I’ll just have to manually feed my cats until the new Petlibro feeders release because I’ll be switching companies. TL:DR - software malfunction happened making 3 feeders stop working. Was blamed on the sensors and told they couldn’t help.