Reviews of Rail Runner

By: Rio Metro Regional Transit District App

List of user reviews and ratings for Rail Runner

Total ratings

2.50 (Rating count: 23)

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Review summary

Rail Runner's iOS app is praised for fast, Apple Pay-based ticket purchases and the ability to buy and store tickets digitally, offering a smoother process than the older Rio ticketing app. Users also note quick setup times. However, multiple reviews report payment errors/charges, declines, and general payment reliability issues. Others dislike the schedule being web-only, and there are inconsistencies with tickets not appearing in-app. Accessibility concerns and a perceived cumbersome interface also appear in feedback.

Pros

Apple Pay support makes ticket purchases fast and painless
Digital tickets can be bought and saved in the app
Fast setup and purchase times (often under 5 minutes, around 3 minutes)
Improved app compared to the previous Rio ticketing app

Cons

Payments fail or cards get charged even when the purchase fails
Schedule info directs users to the website, not integrated in-app
Purchased tickets sometimes don’t show in the app and require email receipts
Forces use of the app to buy tickets, reducing accessibility

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User Reviews

Recent rating average: 2.90

All time rating average: 2.50

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57% (8)

Date	Author	Comment
2026-04-29	Pu*****	Worked for me no problems with apple pay. Up and ready in less than 5 minutes.
Worked for me no problems with apple pay. Up and ready in less than 5 minutes.
2026-03-28	Ch*****	I love that tickets can be purchased and saved on the app. It beats paper tickets that inevitably end up list or misplaced.
I love that tickets can be purchased and saved on the app. It beats paper tickets that inevitably end up list or misplaced.
2025-10-24	52*****	This app does not work! I have tried to look at the schedule and buy a pass without any luck.
This app does not work! I have tried to look at the schedule and buy a pass without any luck.
2025-10-20	ni*****	Purchased ticket on the app had an error that it couldn’t go through but it charged my CC. Customer service advised to “add funds” to account then purchase ticket, which worked. Also, I learned that it’s better to have an account rather than purchasing without out one just in case you need to call and speak with customer service.
Purchased ticket on the app had an error that it couldn’t go through but it charged my CC. Customer service advised to “add funds” to account then purchase ticket, which worked. Also, I learned that it’s better to have an account rather than purchasing without out one just in case you need to call and speak with customer service.
2025-08-25	bu*****	Tried to buy a ticket on the app, it doesn’t work, tried to buy a ticket on their website, it doesn’t work. Why even have an app if neither platform works. Just buy tickets on the train. I’ve never even taken this train but it must be easier than trying to buy them digitally.
Tried to buy a ticket on the app, it doesn’t work, tried to buy a ticket on their website, it doesn’t work. Why even have an app if neither platform works. Just buy tickets on the train. I’ve never even taken this train but it must be easier than trying to buy them digitally.
2025-07-31	Fr*****	Took a day trip from ABQ to SF. Downloaded it, paid for the day pass with Apple Pay all in about 3 minutes. Will use it on the buses in SF for the rest of the day. App does what it’s supposed to do.
Took a day trip from ABQ to SF. Downloaded it, paid for the day pass with Apple Pay all in about 3 minutes. Will use it on the buses in SF for the rest of the day. App does what it’s supposed to do.
2025-02-26	br*****	I don’t like that now I HAVE to download the app to buy a ticket online. What if someone goes to the library and needs to print it out or something? It just seems not accessible for all. And it doesn’t have the cashapp option.
I don’t like that now I HAVE to download the app to buy a ticket online. What if someone goes to the library and needs to print it out or something? It just seems not accessible for all. And it doesn’t have the cashapp option.
2024-11-01	bo*****	I made an account first and the was able to bit tix with Apple Pay and view them through the app
I made an account first and the was able to bit tix with Apple Pay and view them through the app
2024-09-28	Tr*****	The previous app was much better! Wonder what the heck happened? The RailRunner is wonderful, the crew and being on time are second to none. This app is so weird and cumbersome. Whomever created it, needs a new job elsewhere!
The previous app was much better! Wonder what the heck happened? The RailRunner is wonderful, the crew and being on time are second to none. This app is so weird and cumbersome. Whomever created it, needs a new job elsewhere!
2024-09-10	mp*****	Not a bad new app for the train. I like the purchasing process, and I appreciate the fact that tickets can be purchased via ApplePay. The schedule section is where this app falls flat. This feature should be right on the app. I don't like the fact that it takes me to the website just to see a small schedule. Overall, however, I like this app better than the old Rio ticketing app, and I hope to see this new app get refined. It has a lot of potential.
Not a bad new app for the train. I like the purchasing process, and I appreciate the fact that tickets can be purchased via ApplePay. The schedule section is where this app falls flat. This feature should be right on the app. I don't like the fact that it takes me to the website just to see a small schedule. Overall, however, I like this app better than the old Rio ticketing app, and I hope to see this new app get refined. It has a lot of potential.