Reviews of rejsekort

By: Rejsekort A/S App

List of user reviews and ratings for rejsekort

Total ratings

4.80 (Rating count: 1,044)

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Review summary

Users generally find Rejsekort cheaper and easier to use than buying individual or printed tickets, especially for tourists. The app is praised for simplicity, usefulness for visitors, and group-ticket support. However, many reviewers raise serious concerns about privacy due to always-on location tracking, and report stability issues including freezes and crashes. Some also report difficulties signing up or adding family members, particularly when traveling with eSIM. Overall, the app offers a cost-effective, traveler-friendly ticketing option but safety, reliability, and privacy concerns remain common criticisms.

Pros

Cheaper than buying individual tickets or printed passes.
Easy to use / modern and simple to use for travelers.
Very useful for tourists and visitors, including cross-border travel around Denmark and Sweden.
Supports group tickets and adding multiple riders (family-friendly tickets).

Cons

Requires always-on location access, raising privacy concerns.
Frequent glitches/crashes and unreliable performance.
Difficulties with signing up or adding family members, especially when traveling with eSIM.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.80

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47% (14)

Date	Author	Comment
2026-07-27	Mi*****	If you are a tourist, do yourself a favor and just get physical tickets so you don’t get scammed by this joke of an app. 1) Instructions in the app are so simple that they’re useless. If you did any prior reading online, you’ll read that you’re expected to check in with every new mode of transport. However, the app expects you to only check out at your final destination. If the expectations have changed or might be a source of confusion depending on whether you are using the app or not, it takes the addition of like 2 sentences to clarify this in the “how to travel with the app” instructions. Instead, the app focuses on making the instructions “look pretty” but they just lead to unanswered questions. They expect you to read the fine print Terms and Conditions to fully learn how to use the app. 2) The app expects you to be a perfect user, but somehow I need to mention that humans make mistakes or are unpredictable... The need to check out causes SO many problems. Why is it even a thing?? If you got a physical /-zone ticket, it lasts 75 minutes. If you get a ticket through the app, your ticket is gone as soon as you check out, but the expectation is to check out when you reach your final destination… So basically, if you suddenly decide to go somewhere else that would’ve been covered by your initial ticket, you have to pay TWICE if you used the app and already check out like you’re supposed to… If you thought you needed to check out for each new mode of transport, also enjoy double the price courtesy of Rejsekort. :) 3) The absolute worst part is, the app pretends to have a “contact” option and even gives you the option to select topic reasons such as “wrong price,” but when you contact them they basically just say they can’t do anything and it’s your responsibility to know it all. To summarize, Rejsekort looks easy to use but is a complete scam if you are not local and don’t know all the unexplained things. Rejsekort tracks your entire journey with location data and timestamps, but is incapable of actually using that data to implement simple conditional statements to charge the correct amount (IF zone is the same AND duration is under X, THEN no additional charge). If you get double charged, they kindly let you know that it’s just your fault. :) There are plenty of other public transit apps out there to serve as an example of a better designed system that also includes different prices for different zones, time durations, etc. but Rejsekort wants to reinvent the wheel and create a system that is infinitely worse for users and also its customer support representatives.
If you are a tourist, do yourself a favor and just get physical tickets so you don’t get scammed by this joke of an app. 1) Instructions in the app are so simple that they’re useless. If you did any prior reading online, you’ll read that you’re expected to check in with every new mode of transport. However, the app expects you to only check out at your final destination. If the expectations have changed or might be a source of confusion depending on whether you are using the app or not, it takes the addition of like 2 sentences to clarify this in the “how to travel with the app” instructions. Instead, the app focuses on making the instructions “look pretty” but they just lead to unanswered questions. They expect you to read the fine print Terms and Conditions to fully learn how to use the app. 2) The app expects you to be a perfect user, but somehow I need to mention that humans make mistakes or are unpredictable... The need to check out causes SO many problems. Why is it even a thing?? If you got a physical /-zone ticket, it lasts 75 minutes. If you get a ticket through the app, your ticket is gone as soon as you check out, but the expectation is to check out when you reach your final destination… So basically, if you suddenly decide to go somewhere else that would’ve been covered by your initial ticket, you have to pay TWICE if you used the app and already check out like you’re supposed to… If you thought you needed to check out for each new mode of transport, also enjoy double the price courtesy of Rejsekort. :) 3) The absolute worst part is, the app pretends to have a “contact” option and even gives you the option to select topic reasons such as “wrong price,” but when you contact them they basically just say they can’t do anything and it’s your responsibility to know it all. To summarize, Rejsekort looks easy to use but is a complete scam if you are not local and don’t know all the unexplained things. Rejsekort tracks your entire journey with location data and timestamps, but is incapable of actually using that data to implement simple conditional statements to charge the correct amount (IF zone is the same AND duration is under X, THEN no additional charge). If you get double charged, they kindly let you know that it’s just your fault. :) There are plenty of other public transit apps out there to serve as an example of a better designed system that also includes different prices for different zones, time durations, etc. but Rejsekort wants to reinvent the wheel and create a system that is infinitely worse for users and also its customer support representatives.
2026-07-26	Ly*****	Convenient and easy to use for every mode of public transit: metro, s-bahn, bus, and boat. There are frequent trains and buses too.
Convenient and easy to use for every mode of public transit: metro, s-bahn, bus, and boat. There are frequent trains and buses too.
2026-07-13	Je*****	I’ve been trying to set it up for a couple hours, just will not send me a verification code and there is no way to go back or forwards
I’ve been trying to set it up for a couple hours, just will not send me a verification code and there is no way to go back or forwards
2026-07-12	jl*****	The developer is incompetent. The verification texts never arrive. Despite my best attempts to activate the account, there is no way to pass the activation page. Ended up traveling for free during my weekend in Copenhagen. The drivers were kind enough to understand the technical challenges created by their inept IT colleagues.
The developer is incompetent. The verification texts never arrive. Despite my best attempts to activate the account, there is no way to pass the activation page. Ended up traveling for free during my weekend in Copenhagen. The drivers were kind enough to understand the technical challenges created by their inept IT colleagues.
2026-07-09	mc*****	We could never install this app because the app never sent us the text message we needed to verify our accounts. Three of us tried separately and none of us were able to receive the text message.
We could never install this app because the app never sent us the text message we needed to verify our accounts. Three of us tried separately and none of us were able to receive the text message.
2026-07-08	li*****	Downloaded twice now and it won’t send an email for a verification code. What gives
Downloaded twice now and it won’t send an email for a verification code. What gives
2026-06-07	Al*****	The app is easy to set up and use. It accepts Apple Pay. It’s nice that you get a discount during non peak hours. It’s infinitely better than the Rejsebillet app which is a total piece of garbage. Unfortunately it doesn’t charge fairly. For example, if you were to buy a 4-zone ticket, it would be cheaper than two 2-zone tickets. So in this example, if you’re traveling between 2 zone and your total trip is over 1.25 hours but less than 1.75 hours it would be cheaper to buy a 4-zone ticket. Another example is that if you check out after your first route, but then check back in on your return journey before the 1.25 hours limit, it doesn’t necessarily honor the fact that a single ticket would have covered that route. It clearly lists the history and timing of all your stops on the route so in theory it could be programmed to give you the best deal you would have gotten based on your actual travel history. Instead you have to predict what will be the best value which means not necessarily checking out when you’re done with the first leg of your trip. And as far as I can tell you can’t just buy a 4-zone priced single ticket (which would cover two 2-zone trips at a cheaper rate if you’re trip is in the 1.25 to 1.75 hour range) so it feels like you’re getting extorted a little bit. Denmark has a complicated system with the number of zones and ticket length time and cost being quite variable. But it seems like the app errs on the side of not caring too much if the customer overpays. That being said it does alert you if it thinks you forgot to check out so it is doing some things respectfully and honorably. If you accidentally check in but don’t go anywhere it will also not charge you arbitrarily. I hope they can fix this in the future and make it more fair. But at least it actually works and is easy to use otherwise. It just needs to be better to deserve a higher rating.
The app is easy to set up and use. It accepts Apple Pay. It’s nice that you get a discount during non peak hours. It’s infinitely better than the Rejsebillet app which is a total piece of garbage. Unfortunately it doesn’t charge fairly. For example, if you were to buy a 4-zone ticket, it would be cheaper than two 2-zone tickets. So in this example, if you’re traveling between 2 zone and your total trip is over 1.25 hours but less than 1.75 hours it would be cheaper to buy a 4-zone ticket. Another example is that if you check out after your first route, but then check back in on your return journey before the 1.25 hours limit, it doesn’t necessarily honor the fact that a single ticket would have covered that route. It clearly lists the history and timing of all your stops on the route so in theory it could be programmed to give you the best deal you would have gotten based on your actual travel history. Instead you have to predict what will be the best value which means not necessarily checking out when you’re done with the first leg of your trip. And as far as I can tell you can’t just buy a 4-zone priced single ticket (which would cover two 2-zone trips at a cheaper rate if you’re trip is in the 1.25 to 1.75 hour range) so it feels like you’re getting extorted a little bit. Denmark has a complicated system with the number of zones and ticket length time and cost being quite variable. But it seems like the app errs on the side of not caring too much if the customer overpays. That being said it does alert you if it thinks you forgot to check out so it is doing some things respectfully and honorably. If you accidentally check in but don’t go anywhere it will also not charge you arbitrarily. I hope they can fix this in the future and make it more fair. But at least it actually works and is easy to use otherwise. It just needs to be better to deserve a higher rating.
2026-06-03	Co*****	As a tourist in Copenhagen, this app has made getting around so easy
As a tourist in Copenhagen, this app has made getting around so easy
2026-06-03	hi*****	An amazing transport system.
An amazing transport system.
2026-05-23	I *****	I tried to register with a U.S. number and whenever I switched the country code the app went to a solid blue screen. Nothing I could do allowed me to pass it. I was unable to use the app throughout my trip to Denmark. :(
I tried to register with a U.S. number and whenever I switched the country code the app went to a solid blue screen. Nothing I could do allowed me to pass it. I was unable to use the app throughout my trip to Denmark. :(