Reviews of Purple Smart Base

By: Purple Tech App

List of user reviews and ratings for Purple Smart Base

Total ratings

4.80 (Rating count: 650)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users praise the app for solid iPhone control, voice accessibility, and a strong massage feature, plus convenient remote-free operation. However, frequent connectivity issues, unreliable memory preset saving, missing scheduling/automation, massage duration limits, and no Apple Watch control are the main recurring drawbacks.

Pros

Seamless iPhone app control and no-remote convenience.
Accessibility via voice control and easy preset editing (great for mobility-impaired users).
Excellent massage feature (premium base) and overall strong value when paired with the app.
Memory presets saving works and makes it easy to save and switch between favorite positions (recent fixes).
Reliable app integration with the bed and a useful backup remote option.

Cons

Frequent connectivity/disconnection issues between the app and bed.
Unreliable preset saving behavior or occasional bugs when saving settings.
Lack of scheduling/automation features (timed positions, bedtime routines).
Massage duration is limited to 30 minutes and motors aren’t fully synchronized (manual timing needed).
No Apple Watch control and limited cross-device support.

Upgrade to see all 16 reviews

User Reviews

Recent rating average: 3.10

All time rating average: 4.80

Upgrade to see all 16 reviews

25% (4)

Date	Author	Comment
2026-06-09	lo*****	I love it I don’t ever have to worry about losing the remote
I love it I don’t ever have to worry about losing the remote
2026-02-17	GC*****	Between the mattress and the smart base it has changed my life, sleep and health. I have degenerative disc and arthritis as well as numerous fractured disc’s. So I do mean LIFE ALTERING.
Between the mattress and the smart base it has changed my life, sleep and health. I have degenerative disc and arthritis as well as numerous fractured disc’s. So I do mean LIFE ALTERING.
2026-02-04	Ed*****	App keeps disconnecting from the bed then when I search again it can’t be found… few days later it’ll reconnect but it’s bs that it randomly disconnects from the bed my wife has never had this problem luckily but it’s annoying.
App keeps disconnecting from the bed then when I search again it can’t be found… few days later it’ll reconnect but it’s bs that it randomly disconnects from the bed my wife has never had this problem luckily but it’s annoying.
2026-01-24	Ra*****	I wish the app had the ability to auto put the bed in a certain position at a time. For example. Imagine being able to have the bed go into zero gravity in the morning to wake you up. This should be simple to do through the app and wouldn’t cost anything. When building apps think of the consumer. This would set the mattress apart from others. I have so many more ideas. Reach out #dobetter
I wish the app had the ability to auto put the bed in a certain position at a time. For example. Imagine being able to have the bed go into zero gravity in the morning to wake you up. This should be simple to do through the app and wouldn’t cost anything. When building apps think of the consumer. This would set the mattress apart from others. I have so many more ideas. Reach out #dobetter
2025-11-11	la*****	never connected, doesn’t work half the time
never connected, doesn’t work half the time
2025-10-24	MJ*****	App works great from my iPhone. I gave 4 stars because it could be better by allowing control from Apple Watch. It would be nice to use from my Apple Watch and not have to struggle to reach back to my nightstand for my phone. Please work on that feature!
App works great from my iPhone. I gave 4 stars because it could be better by allowing control from Apple Watch. It would be nice to use from my Apple Watch and not have to struggle to reach back to my nightstand for my phone. Please work on that feature!
2025-03-26	Th*****	I am a quadriplegic man and this base was purchased for me to allow me to be more functional with my voice. It works perfectly with my iPhone and I can use my voice to make any adjustments and even easily edit the presets! I'm very satisfied with this product! I would recommend it to everyone.
I am a quadriplegic man and this base was purchased for me to allow me to be more functional with my voice. It works perfectly with my iPhone and I can use my voice to make any adjustments and even easily edit the presets! I'm very satisfied with this product! I would recommend it to everyone.
2025-01-14	Ma*****	The only down side to this bed frame is the massage is only able to go for 30 minutes max without you having to restart it. Also it only has a low, medium, high (the medium and high frequencies are useless in my opinion) setting and the motors are NOT synchronized so you can’t get that wave feel without manually timing the motors each time. I like the low drone vibration wave feel when I can get it to do it by manually timing the head and foot motors, I just wish it had a setting to do it automatically. That’s my only gripe about the bed platform/frame.
The only down side to this bed frame is the massage is only able to go for 30 minutes max without you having to restart it. Also it only has a low, medium, high (the medium and high frequencies are useless in my opinion) setting and the motors are NOT synchronized so you can’t get that wave feel without manually timing the motors each time. I like the low drone vibration wave feel when I can get it to do it by manually timing the head and foot motors, I just wish it had a setting to do it automatically. That’s my only gripe about the bed platform/frame.
2024-11-19	Br*****	I wish it hand landscape mode, it’s otherwise great. They recently fixed the memory preset saving so that works now.
I wish it hand landscape mode, it’s otherwise great. They recently fixed the memory preset saving so that works now.
2024-08-02	ca*****	For how expensive this base was it’s disappointing that it NEVER connects
For how expensive this base was it’s disappointing that it NEVER connects