Reviews of Charge Smart NY

By: National Grid plc

List of user reviews and ratings for Charge Smart NY

Total ratings

4.20 (Rating count: 244)

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Review summary

Charge Smart NY can help you save money through off-peak charging and incentives and offers scheduling and usage tracking. However, many reviews report recurring reliability issues: data accuracy problems and missed rebates, frequent connectivity and pairing failures, login/account linking hurdles, inability to unlink or modify linked devices, and unreliable smart charging that often requires manual work. The app is potentially valuable for NY National Grid customers when functional but its frequent issues undermine consistency.

Pros

Helps save money through off-peak charging and National Grid incentives.
Allows scheduling and automated control of EV charging during off-peak hours.
Provides usage/charging history to monitor energy consumption.

Cons

Inaccurate data reporting and missed credits, including off-peak miscalculations and phantom charges.
Frequent connectivity and pairing problems with the car/charger, and general reliability issues.
Login/authentication and account linking problems with National Grid, vehicle accounts, or car apps.
Inability to unlink/delete a linked charger or change the registered vehicle model from the setup.
Smart charging scheduling often fails or conflicts with other apps, requiring manual intervention.

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User Reviews

Recent rating average: 2.70

All time rating average: 4.20

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11% (28)

Date	Author	Comment
2026-04-24	GL*****	I had to factory reset my charger and now it shows that my charger is off-line all the time, there is no option to delete the linked charger or unlink it so I can reconnect it. on top of that it shows that my vehicle account needs to be reconnected. When I go and select BMW and try to connect it To my My BMW account it gives me an error that the app needs to be updated to the latest version, even though I’m running the latest version so there is no update available. so right now I can’t do anything with the app, on top of that I lost two months of reward incentives Because my vehicle nor charger is communicating with the app. I have sent multiple emails and no one has gotten back to me to correct the issue.
I had to factory reset my charger and now it shows that my charger is off-line all the time, there is no option to delete the linked charger or unlink it so I can reconnect it. on top of that it shows that my vehicle account needs to be reconnected. When I go and select BMW and try to connect it To my My BMW account it gives me an error that the app needs to be updated to the latest version, even though I’m running the latest version so there is no update available. so right now I can’t do anything with the app, on top of that I lost two months of reward incentives Because my vehicle nor charger is communicating with the app. I have sent multiple emails and no one has gotten back to me to correct the issue.
2026-04-13	Su*****	Saves us a ton of money.
Saves us a ton of money.
2026-03-22	Lo*****	If you do not have an EVSC from the approved list; this app relies solely on the car manufacturer application API. This means if the app cannot connect to your car there is no charge history. I had it happen twice so far. Once an over night charge was completed missed (36 kw). Another time I unplugged my car and it was not recognized which lead to 3 hours of on peak charging with no cars connected to the EVSC. Customer support sent me a link to a page that explained this. The app could be better but so could the car manufacturer app.
If you do not have an EVSC from the approved list; this app relies solely on the car manufacturer application API. This means if the app cannot connect to your car there is no charge history. I had it happen twice so far. Once an over night charge was completed missed (36 kw). Another time I unplugged my car and it was not recognized which lead to 3 hours of on peak charging with no cars connected to the EVSC. Customer support sent me a link to a page that explained this. The app could be better but so could the car manufacturer app.