Reviews of Lawn Love

By: LawnLove App

List of user reviews and ratings for Lawn Love

Total ratings

4.70 (Rating count: 4,901)

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Review summary

Some reviewers report professional work by Lawn Love pros, but reliability and billing issues dominate. No-shows and scheduling delays, frequent provider changes, hidden or surprise charges, and difficult cancellation policies are the most recurring complaints. Customer service is inconsistent, though a few users note attempts to resolve issues after feedback. Overall, provider quality is not consistent and these issues overshadow the app’s potential benefits.

Pros

Some lawn pros deliver professional, high-quality work when they show up.
There are instances of great service from individual lawn care pros.
Customer service has shown a willingness to resolve issues after feedback.

Cons

Repeated no-call/no-shows and late arrivals undermine scheduling reliability.
Overcharging and charging before approval, plus hidden fees and price disputes.
Difficult cancellation and long lock-in through a three-cut requirement.
Frequent provider changes leading to inconsistent service quality.
Poor or unhelpful customer service with slow responses and case closures.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.70

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75% (62)

Date	Author	Comment
2026-08-19	75*****	Their crew did a great job and communication thru the app is very helpful
Their crew did a great job and communication thru the app is very helpful
2026-08-19	Ni*****	I scheduled my services through this app and then they found me a pro. They pushed my services to 2 days later ok fine it was the weekend anyway. Then the guy msgs me through the app saying he’s pushing it another day due to weather but it was super sunny and most my neighbors were outside cutting their grass. So the next day come I msg around 2pm because this guy still hasn’t shown up. I get no response so I head to the customer service agent and they said I have to give him till the end of the day. Well 9pm comes around and the guy switched me for the NEXT day and didn’t even msg me back. I had to wait till the morning to talk to anyone from this app and get it cancelled that way with no charge because if you try to cancel a service they will charge you $15-25 if it’s too close. They eventually closed my account and didn’t charge me but I had to reply 3x to them that I’m not wasting another day waiting for them to show and I’m not waiting for another “pro” because they have 48 hours to schedule. Better off finding an actual company than using this app.
I scheduled my services through this app and then they found me a pro. They pushed my services to 2 days later ok fine it was the weekend anyway. Then the guy msgs me through the app saying he’s pushing it another day due to weather but it was super sunny and most my neighbors were outside cutting their grass. So the next day come I msg around 2pm because this guy still hasn’t shown up. I get no response so I head to the customer service agent and they said I have to give him till the end of the day. Well 9pm comes around and the guy switched me for the NEXT day and didn’t even msg me back. I had to wait till the morning to talk to anyone from this app and get it cancelled that way with no charge because if you try to cancel a service they will charge you $15-25 if it’s too close. They eventually closed my account and didn’t charge me but I had to reply 3x to them that I’m not wasting another day waiting for them to show and I’m not waiting for another “pro” because they have 48 hours to schedule. Better off finding an actual company than using this app.
2026-08-11	Ni*****	I’ve spent more time in chat boxes with unhelpful reps than I have getting my lawn cared for. Don’t get caught in this trap of an app. You’re stuck doing 3 mows but it’ll take you 2 years to get to that point.
I’ve spent more time in chat boxes with unhelpful reps than I have getting my lawn cared for. Don’t get caught in this trap of an app. You’re stuck doing 3 mows but it’ll take you 2 years to get to that point.
2026-08-10	Sa*****	These people will tell you you’re going to get a cheap service and then they send out some whackadoos who convinced you to agree to the most expensive option to cut your yard then they don’t even cut the whole yard and when you call to complain and they say you’re getting a refund, they still charge you and tell you you have to spend another $214 to have the rest of your yard done
These people will tell you you’re going to get a cheap service and then they send out some whackadoos who convinced you to agree to the most expensive option to cut your yard then they don’t even cut the whole yard and when you call to complain and they say you’re getting a refund, they still charge you and tell you you have to spend another $214 to have the rest of your yard done
2026-07-30	kt*****	My yard got wild because of the bailed pros that don’t want to do their job. Pulled a muscle in my calf because of them. If you want unreliable service then these are your guys
My yard got wild because of the bailed pros that don’t want to do their job. Pulled a muscle in my calf because of them. If you want unreliable service then these are your guys
2026-07-17	De*****	It’s not good. I’ll be looking elsewhere.
It’s not good. I’ll be looking elsewhere.
2026-07-17	Ms*****	Nice job
Nice job
2026-07-15	ku*****	Peace of mind and making come home to a maintained yard was always a highlight. Thanks for everything and keeping our yard the pride of the neighborhood.
Peace of mind and making come home to a maintained yard was always a highlight. Thanks for everything and keeping our yard the pride of the neighborhood.
2026-07-13	Ja*****	Provided proof that my lawn wasn’t getting cut for multiple service with pictures had another pro come in and agree that it hadn’t been done In over a month and then I got charged an additional fee because my grass was so long. When I went to get reimbursed because they never reimbursed in the first place they said it has to be within five days and “they’re so sorry but it doesn’t fit within their 5 day policy for refunds” and they “understand it must be frustrating to provide proof and not get reimbursed” they literally know they charged me without providing the service with proof and still wouldn’t refund me.
Provided proof that my lawn wasn’t getting cut for multiple service with pictures had another pro come in and agree that it hadn’t been done In over a month and then I got charged an additional fee because my grass was so long. When I went to get reimbursed because they never reimbursed in the first place they said it has to be within five days and “they’re so sorry but it doesn’t fit within their 5 day policy for refunds” and they “understand it must be frustrating to provide proof and not get reimbursed” they literally know they charged me without providing the service with proof and still wouldn’t refund me.
2026-07-06	Li*****	No edging done and a lot of weed eating not completed as described in the services. They are on time and very nice .
No edging done and a lot of weed eating not completed as described in the services. They are on time and very nice .