Lawn Love

⭐ 1 STAR — If I Could Give Zero, I Would I was a Lawn Love customer for only TWO WEEKS, and somehow that was more than enough time for them to completely lose my business. The first “pro” rescheduled my service, and by the time he finally showed up, my lawn had gone seven extra days without being cut. After all that waiting, the job he did was horrible. Then came the second pro. He has literally rescheduled every single day this week, each time with a different reason. At some point, a scheduled lawn service actually needs to result in someone SHOWING UP AND CUTTING THE GRASS. Grass doesn’t stop growing because Lawn Love keeps pushing the appointment back another day. Customer service was just as frustrating. I spoke with at least nine people by phone and chatted with at least nine more. The basic answer was always some version of: wait and see, and if they don’t show up, we’ll reschedule it again. That is not a solution. Rescheduling a service that keeps getting rescheduled is not customer service. The app didn’t make things any better. Between the scheduling issues, pros not showing up, constant rescheduling, poor-quality work when someone finally did show up, and customer service seemingly unable to actually resolve anything, this has been one of the most frustrating service experiences I’ve had. Ironically, after dealing with roughly 18 different customer-service interactions, the only thing Lawn Love managed to accomplish efficiently was canceling my account. I will never use Lawn Love again. I’ll also tell my friends, family, and anyone else who asks me about them to stay away. If you’re considering signing up, do yourself a favor and find a dependable local lawn company instead. Two weeks was all it took for me to learn that lesson.

For the most part it’s a pretty good service. The app just sucks and you have to update it seems like every few days, it’s annoying!