Reviews of onTime : MNR - MetroNorth Rail

By: Mobileware Inc. App

List of user reviews and ratings for onTime : MNR - MetroNorth Rail

Total ratings

3.90 (Rating count: 756)

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Review summary

Most reviews highlight schedule reliability problems (times wrong or not loading). Many users report post-update breakage: favorites, track numbers, countdowns, and platform information removed. Performance is frequently poor (lag, long load times, crashes). UI/UX changes after updates are confusing and cluttered, making navigation harder and tickets harder to reach. The carpool feature and ads also disrupt usage, with notification spam and frequent interruptions. A few users note usable schedules when the app works and years of past usefulness.

Pros

Core scheduling function for MetroNorth train times, widely used by commuters
Longstanding tool used by riders for years
Schedules are generally accurate when the app is functioning

Cons

Train times are often inaccurate or not loading (e.g., only showing up to a limited time; zero schedules loading)
Major updates removed or broke core features (saved favorites, track numbers, countdown, platform info, automatic location)
Performance issues: slow responses, lag, freezing, and occasional crashes
UI/UX changes post-update make navigation confusing and cluttered, with tickets/favorites hard to access
Carpool feature clutter and intrusive notifications; ads integrated in a way that disrupts use

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User Reviews

Recent rating average: 1.80

All time rating average: 3.90

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40% (20)

Date	Author	Comment
2025-12-05	Co*****	The times are always off there is a notice from August still running. My train is 45 minutes late and showing on time. Worthless.
The times are always off there is a notice from August still running. My train is 45 minutes late and showing on time. Worthless.
2024-11-07	Qu*****	This app is not bad if you can find your way around. The big flaw though, is navigating from the Home Screen to Tickets that you have purchased. There isn’t a single clue that you have tickets waiting to use or how to get to them — real basic stuff. Hopefully, in the next 20 years, big government-like company that they are, we’ll get an upgrade.
This app is not bad if you can find your way around. The big flaw though, is navigating from the Home Screen to Tickets that you have purchased. There isn’t a single clue that you have tickets waiting to use or how to get to them — real basic stuff. Hopefully, in the next 20 years, big government-like company that they are, we’ll get an upgrade.
2023-05-11	oc*****	I have used this app successfully for years. But suddenly it's not working properly, despite my uninstalling and reinstalling multiple times.
I have used this app successfully for years. But suddenly it's not working properly, despite my uninstalling and reinstalling multiple times.
2023-05-01	Ji*****	Terrible App! It only gives the train schedule up to 8:44 AM. and that’s all folks. It just stops. It has been doing this for months and there does not appear to be a fix that corrects it. Can’t believe MNR can’t take care of what appears to be a very fixable problem. It’s also shameful for a RR not to have a functioning train schedule.
Terrible App! It only gives the train schedule up to 8:44 AM. and that’s all folks. It just stops. It has been doing this for months and there does not appear to be a fix that corrects it. Can’t believe MNR can’t take care of what appears to be a very fixable problem. It’s also shameful for a RR not to have a functioning train schedule.
2023-04-15	D-*****	App has very long response time. Almost unusable
App has very long response time. Almost unusable
2023-01-24	Ab*****	Total garbage app. Tried to install it 3 times but never let me setup account and App crashed each time. Very, very disappointing for such a simple function.
Total garbage app. Tried to install it 3 times but never let me setup account and App crashed each time. Very, very disappointing for such a simple function.
2022-12-17	Oy*****	For some reason it freezes when you want to change the time and day.. The LIR app is smooth. Fix this please
For some reason it freezes when you want to change the time and day.. The LIR app is smooth. Fix this please
2022-11-16	Ot*****	Can’t scroll dates easily.. it is lagging horribly and can’t select dates in the future or times without severe lag. Otherwise, great app. Running iPhone 13 Pro, latest updates and latest iOS.
Can’t scroll dates easily.. it is lagging horribly and can’t select dates in the future or times without severe lag. Otherwise, great app. Running iPhone 13 Pro, latest updates and latest iOS.
2022-08-10	Ju*****	Just started using this app for train times and it included which train track at Grand Central but I just noticed that feature is gone. Which is why I gave this only four stars rather than 5. I hope they bring it back as I see it’s going to merge with the e-tix app.
Just started using this app for train times and it included which train track at Grand Central but I just noticed that feature is gone. Which is why I gave this only four stars rather than 5. I hope they bring it back as I see it’s going to merge with the e-tix app.
2022-08-05	we*****	Why does the app say it’s a 530 train to north white plains when it’s now a 529 train? Please fix this app!
Why does the app say it’s a 530 train to north white plains when it’s now a 529 train? Please fix this app!