BOS:311

Name: BOS:311
Rating: 2.6 (82 reviews)
Author: City of Boston

By: City of Boston

Utilities

Features & Capabilities

BOS:311 enables Boston residents to report non-emergency issues in their neighborhoods, such as potholes and graffiti, directly feeding into the City of Boston’s work order system for timely responses.

The app lets you follow the status of your requests, view others’ reports, and use a map to see active issues across the city.

User Growth & Download Statistics

App Navigation & Mapping Community

By:

City of Boston

Rating:

2.60

(82)

Version:

6.4.29 Last updated: 2025-11-25

Version code:

880049393

Creation date:

2009-10-22

Compatible devices:

Size:

25.91MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 200,891 ▼ 218

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

City of Boston

Apple Apps Store

https://apps.apple.com/us/app/bos-311/id330894558

Website:

http://www.cityofboston.gov/citizensconnect

User Reviews

The BOS:311 app is praised for being easy to use and convenient, with timely follow-up when departments respond and occasional quick on-site actions. However, many reviews report chronic issues: reports going unanswered for months, frequent reliability problems (crashes, loading failures), performance and UI regressions after updates, missing reporting categories and submission restrictions, and inconsistent responsiveness across areas.

Pros

Easy to use and convenient for submitting reports.
Timely follow-up when city departments address a ticket.
In some cases, the app enables quick on-site action and prompt problem resolution.

Cons

Reports often go unanswered or remain open for months.
Reliability problems: crashes, failing to load, updates issues.
Performance and UX problems after updates: slow loading, clunky interface, and inability to filter the map.
Missing or restricted reporting options: out-of-area submissions, limited categories (e.g., bike infrastructure) and not for crimes.
Inconsistent responsiveness across neighborhoods and administrations.

Recent reviews

I have reports that are opened for months. City doesn’t even do anything. Horrible app

by Be*****, 2026-05-01

This app is great, my one wish is that it allow users to comment on or corroborate reports made by other users

by ks*****, 2025-10-21

I’m so thankful Boston has this service, and that they make it so user-friendly. I received a courteous call explaining when and why my case was closed.