Features & Capabilities

Introducing My Optimum: manage your Optimum account, troubleshoot WiFi, view network details, outages, and bill reminders.

Pay bills easily, optimize speed with extender setup guidance, and personalize your home network with per-user profiles, device management, and usage tracking across devices.

User Growth & Download Statistics

By:
CSC Holdings, LLC.
Rating:
4.30
(78,793)
716 new ratings
Version:
2.5.3 Last updated: 2026-04-23
Version code:
884824216
Creation date:
2023-07-04
Compatible devices:
Size:
51.74MB
URLs:
Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-06
Compare stats and ranking:

Other platforms

Android
My Optimum (v2.5.3.5)
540,182 4.19 (13,489)

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
CSC Holdings, LLC.
Apple Apps Store
https://apps.apple.com/us/app/my-optimum/id1644414970

User Reviews

Multiple reviews converge on outages and unreliable service as the main gripe, paired with persistent app and billing problems and poor customer support. A minority report some positive experiences, but the majority focus on reliability, billing disputes, and frustrating app interactions.
Pros
  • Some reviewers report the service works well for extended periods in certain areas.
  • A few reviewers note courteous or helpful support when issues were addressed.
Cons
  • Frequent outages and slow/unreliable internet speeds, often described as occurring daily or monthly across reviews.
  • App reliability issues, including constant logins/logouts and inability to update payment info, plus a frustrating user experience with automated chat/tools.
  • Poor customer service overall, with difficulty reaching a live representative and reports of unhelpful or gaslighting behavior.
  • Billing and promos disputes, including promised gift cards or bundles that are not fulfilled and unexpected charges.
Recent reviews
Internet has been awful and intermittent. Had I do not have my mobile phone to serve as a router, I could not be working. And the app has been useless to solve the problem.
by Mi*****, 2026-05-20

Nothing but problems with Optimum. The service is so so most of the time and the ability to actually get in touch with the human being is almost impossible. It’s a shame that I’m not smart enough to switch companies.
by Co*****, 2026-05-20

I opened the app and performed a health test, waited 15-20 minutes and gave up.
by jb*****, 2026-05-19
View all user reviews ›

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