Invitation Homes Maintenance

Name: Invitation Homes Maintenance
Rating: 4.8 (13924 reviews)
Author: SMS Assist, LLC.

By: SMS Assist, LLC. App

IH Maintenance by Lessen

Overview

Version:

1.8.0

Last updated: 2026-07-01

Ranking

#14,515 ▲ 25

Overall

Features & Capabilities

With Invitation Homes Maintenance, you can quickly submit maintenance requests with a simple, step-by-step process that connects you with the technician best suited for the job.

Stay informed with transparent status updates on every work order. You can opt in to push notifications for important milestones, and use your smartphone to upload photos or video directly to your requests to speed up service.

User Growth & Download Statistics

App Task Management Communication Home Automation

By:

SMS Assist, LLC.

Rating:

4.80

(13,924) 46 new ratings

Version:

1.8.0 Last updated: 2026-07-01

Version code:

887505840

Creation date:

2021-02-28

Compatible devices:

Size:

114.81MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-22

Compare stats and ranking:

Ranking

# 14,515 ▲ 25

Other platforms

Invitation Homes Maintenance (v1.8.0)

84,800 4.66

(4,118)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

SMS Assist, LLC.

Apple Apps Store

https://apps.apple.com/us/app/invitation-homes-maintenance/id1547390284

User Reviews

Reviews favor the fast, thorough maintenance and the helpful staff, plus the ease of scheduling through the app. However, multiple reviews point to app reliability issues (freezes, login problems), a poor chatbot experience, delays in service, and a lack of proactive communications about visits. Overall, Invitation Homes shines on in-person service and scheduling prompts, but UX friction and communication gaps detract from the experience.

Pros

Maintenance teams are quick, thorough, and professional; multiple staff (Drew Clark, Bryan Simmons, Sal, Brian Merkley, Jessie, Edgar Fuentes) are repeatedly praised for their helpful and knowledgeable service.
The app makes it easy to submit maintenance requests and track schedules and work with clear prompts that help ensure service.
Move-in orientation and onboarding are well-handled and informative, contributing to a welcoming experience.
Overall customer service and responsiveness are frequently described as positive, with good on-site service and communication in many cases.

Cons

App reliability problems such as freezes, frequent sign-in prompts after updates, and password errors.
Chatbot UX is poor and often cannot capture the user's exact issue, hindering submission of requests.
Delays in maintenance response and long wait times, sometimes taking weeks to complete repairs.
Lack of proactive communication or alerts about planned visits or updates, leading to missed or surprising appointments.