HSBC Expat

Name: HSBC Expat
Rating: 4.8 (733 reviews)
Author: HSBC Global Services (UK) Limited

By: HSBC Global Services (UK) Limited

Finance

Features & Capabilities

HSBC Expat is a mobile banking app designed for expats and anyone living abroad. The Expat Premier Bank Account helps you manage money across borders, including holding up to 19 currencies in one place and spending in 18 currencies with the Global Money debit card.

With secure sign-in (Face ID/Touch ID), quick setup, 24/7 chat support, and fee-free international payments, you can access local and global balances anytime, anywhere.

User Growth & Download Statistics

App Payments Privacy & Security

By:

HSBC Global Services (UK) Limited

Rating:

4.80

(733) 1 new ratings

Version:

3.70.0 Last updated: 2026-05-20

Version code:

885819656

Creation date:

2021-11-22

Compatible devices:

Size:

626.94MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-12

Compare stats and ranking:

Ranking

# 65,851 ▼ 28

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

HSBC Global Services (UK) Limited

Apple Apps Store

https://apps.apple.com/us/app/hsbc-expat/id1517806312

Website:

https://www.expat.hsbc.com/ways-to-bank/mobile-apps/banking/

User Reviews

Users find HSBC Expat’s app usable but are repeatedly frustrated by weak support, reliability issues, and transfer/account opening problems, despite occasional praise for usability.

Pros

App generally works well / functions as expected (mentioned in reviews 1 and 2).
Easy to use (review 7).
Some users report positive service experiences (review 13).

Cons

Poor customer support and slow/ineffective communication across channels (reviews 1, 2, 3, 6).
App reliability and usability issues after updates (crashes, device limits, forced upgrades, payees lost) (reviews 5, 6, 10, 12).
Transfer errors and handling problems (failed/silent transfers, duplicate transfers, recalls) (reviews 8, 11).
Difficulties opening an account and unhelpful error messages (review 4).

Recent reviews

App works well, tho some steps are either not available or difficult to navigate. Emails and returning phone calls is nonexistent. Extremely disconcerting!

by No*****, 2026-03-11

The app itself is fine and works as well as any other banking app I’ve used. But HSBC’s customer service is not that good. I stopped getting confirmations for my payments and after more than two months it’s still not fixed. It can take weeks (if ever) to get a reply to an email inquiry, and then they prefer to call you back which never works due to the 8 hour time zone difference - and if you call them it can be very expensive! I’ve had the same experience with past inquiries, it’s always super slow communication and sometimes no reply whatsoever.

by Sa*****, 2026-01-29

Without a doubt, the worst experience I’ve had with a financial institution. Multiple emails and calls to support with nothing but tail chasing in tight concentric circles. I would never trust my money to HSBC Expat after this experience.