Northwell Patient Portal Blue

The app is really hard to negotiate because it really just interfaces with the website. Menu names are obscure—what is a visit summary versus clinical document? It’s impossible to export data. You can’t track your data (weight, CBC, BP, etc) over time. Appointments are hard to track because you just get a long list in chronological order. For someone with a lot of appointments, that is not helpful. You used to be able to export appointments to a calendar app, but not anymore. Also the messaging system they use is absurd. The user has to select from a drop down menu that seems to list EVERY provider in the system. You can’t look up the orders your provider has issued. So you don’t actually know if they’re going to be bloodwork orders at the lab. Really frustrating and unhelpful.

Very difficult to navigate. Hard to believe that a professional put this app together. I gave 1 star in order to submit a review

Nuvance is THE WORST healthcare facility on the planet. This app is a reflection of the overall uselessness of the Nuvance organization. Neither the app nor the organization works. The billing system is non-functional on the app. It is not possible to pay in-person anywhere! Huge wait times paying by phone. Customer service staff is incompetent and rude. The only hope for this app is if the merger with Northwell happens and new developers code something that works.