Cockpit ITSM

Cockpit IT Service Manager is all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system. Cockpit IT Service Manager is available in a Private Cloud or On Premise.

Service Desk: Bridge the gap between the IT service and the end-users

• Self-service portal
• Incident declaration
• Service catalog
• Knowledge base
• Service status
• Report publication

Ticketing: An ITIL-designed solution for your IT department

• Incident management
• Problem management
• Request management
• Change management
• Release management
• Changelog publication
• Project management
• SLA / OLA Management
• Approval process
• Workflow automation
• Synchronization service
• Email to ticket

Asset management: A powerful ITAM for your business

• CMDB - Infrastructure (servers, network components, etc.)
• CMDB - Office (workstations, phones, etc.)
• Automated inventory
• Software management
• License management
• Supplier management
• Contract management
• Data center plan

Monitoring: A sentinel to watch your technology landscape

• Hardware (SNMP)
• Networks (SNMP)
• Systems
• Databases
• SAP solutions
• Cloud services
• Web sites
• Jobs

Productivity: A toolbox to strengthen service delivery capabilities of your IT team

• Task scheduling
• Time tracking
• Knowledge base
• Electronic document management
• Password vault
• Logbook
• Maintenance schedules

Analytics: A data visualization and consolidation app, all in one place

• Client satisfaction survey
• Service status
• Availability / SLA reports
• Metrics (systems, networks, databases, SAP solutions)
• Daily monitoring reports
• Consolidated reports