ServiceTicket iota

This application works with the ServiceTiket platform and needs a valid ServiceTiket account.

ServiceTiket is a configurable platform for Complex and interconnected Business Workflows like

Asset Lifecycle Management, Field Service Management Spare Parts Management

The prime features of ServiceTiket are:

• Configurable Workflow Engine
• Multi-Stage Workflows: Rule-based Stage Transitions.
• Granular Access & Visibility Control: Role- and Rule-Based.
• Approval Flows & Interconnection of Workflows: 1:1, 1:n, n:1
• Mobile App with Regular User Management.
• PWA (Progressive Web Application) with Lightweight OTP-Based Login
• Action-Based UI: Easy to use - Contextual and Action-Oriented User Interface
• End-to-end asset management: - From Procurement /Acquisition through usage lifecycle to Disposal /Return, Readily available Asset Register.
• Configurable Asset Requests & Workflows (Requisitions/Indents, Deployment, Pickup, Transfers/GRN, etc.) - with multi-level approvals and controls.
• Field Audit, Verification & Assurance of Deployed & In-Stock Assets.
• Asset Identification & Tracking: Multiple IDs and Barcode / QR Code
• Location (Capture/Tagging, Processing, Presentation) - for Assets throughout their Life cycle. Maintain Location History. Location based Decisions.
• Quality Data Collection from From field (ex. Photo, Signature, Barcode, Complex Forms, Documents etc.) - integrated with core workflows.
• Mobile Messaging (Push messaging, within dynamically created groups)
• Alerts & Notifications (Dashboard Alerts, Email / SMS, Push Notifications).
• Configurable Dashboard (Role based configurability, Operational and Analytical Dashboards)
• Reporting Infrastructure
• Dump and Statistical (Excel), Multi-Sheet Downloadable Reports
• HTML and Excel Report in Emails.
• User Management: In-Built 2 Factor Based or Inegrated with Any OAuth2.0 based system (Office365). OTP based login for PWA users.