IID Customer Connect

Name: IID Customer Connect
Rating: 4.8 (6348 reviews)
Author: Smart Energy Systems LLC

By: Smart Energy Systems LLC App

Business

Overview

Version:

2.12

Last updated: 2026-07-12

Features & Capabilities

IID Connect provides quick, secure access to your IID energy account information. Log in to view or pay bills, enroll in programs, monitor or compare usage, and check outages in your area.

Key capabilities include: view and pay bills online; review and compare usage history; schedule move-in or move-out services; sign up for paperless billing; check outages; sign up for Average Bill Payments; and learn about programs and services available to IID customers.

User Growth & Download Statistics

App Energy Privacy & Security Data

By:

Smart Energy Systems LLC

Rating:

4.80

(6,348) 58 new ratings

Version:

2.12 Last updated: 2026-07-12

Version code:

887968136

Creation date:

2017-03-04

Compatible devices:

Size:

36.32MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-09

Compare stats and ranking:

Ranking

# 22,428 ▲ 51

Other rankings

#28 in customer keyword 11 ▲ 6

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Smart Energy Systems LLC

Apple Apps Store

https://apps.apple.com/us/app/iid-customer-connect/id1207760404

Website:

http://www.iid.com

User Reviews

Reviews show a mixed-to-negative sentiment. The top recurring issues are login failures, inability to save payment details, post-update instability and lag, inconsistent bill visibility and Pay Now access, and authentication friction. A few users still report ease of use and basic bill viewing/payment as positives, but reliability problems dominate.

Pros

Easy to use / user-friendly interface
Core billing features available (view and pay bills)
Some users find the app amazing or satisfactory

Cons

Repeated login/sign-in issues or inability to sign in
Payment information is not saved or requires re-entry each time
Frequent bugs, crashes, and lag after updates; app not well maintained
Current bill/balance visibility is unreliable; Pay Now button may disappear
Authentication friction: password handling and two-factor/auth codes not convenient (paste restrictions)

Recent reviews

I enjoy the easy flexibility to use the app anytime and also share reports of established prices for the months and past years comparisons.

by R *****, 2026-07-28

We moved and now I have 2 accounts attached to the same app. The first account I see is the old one and it’s confusing when I’m trying to pay the bill.