IID Customer Connect

Name: IID Customer Connect
Rating: 4.8 (5874 reviews)
Author: Smart Energy Systems LLC

By: Smart Energy Systems LLC

Business

Features & Capabilities

IID Connect provides quick, secure access to your IID energy account information. Log in to view or pay bills, enroll in programs, monitor or compare usage, and check outages in your area.

Key capabilities include: view and pay bills online; review and compare usage history; schedule move-in or move-out services; sign up for paperless billing; check outages; sign up for Average Bill Payments; and learn about programs and services available to IID customers.

User Growth & Download Statistics

App Energy Privacy & Security Data

By:

Smart Energy Systems LLC

Rating:

4.80

(5,874) 67 new ratings

Version:

2.10 Last updated: 2025-12-19

Version code:

875635500

Creation date:

2017-03-04

Compatible devices:

Size:

35.04MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-06

Compare stats and ranking:

Ranking

# 23,850 ▲ 121

Other rankings

#79 in customer keyword 12 ▼ 54

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Smart Energy Systems LLC

Apple Apps Store

https://apps.apple.com/us/app/iid-customer-connect/id1207760404

Website:

http://www.iid.com

User Reviews

Reviews show a mixed-to-negative sentiment. The top recurring issues are login failures, inability to save payment details, post-update instability and lag, inconsistent bill visibility and Pay Now access, and authentication friction. A few users still report ease of use and basic bill viewing/payment as positives, but reliability problems dominate.

Pros

Easy to use / user-friendly interface
Core billing features available (view and pay bills)
Some users find the app amazing or satisfactory

Cons

Repeated login/sign-in issues or inability to sign in
Payment information is not saved or requires re-entry each time
Frequent bugs, crashes, and lag after updates; app not well maintained
Current bill/balance visibility is unreliable; Pay Now button may disappear
Authentication friction: password handling and two-factor/auth codes not convenient (paste restrictions)

Recent reviews

I still have to call to make payments! Agents tell me to pay a certain amount in our agreement and when I try to pay that In the app it doesn’t let me. App only gives two options, to pay FULL AMOUNT OR MINIMUM AMOUNT and nothing else. I wish it would let us pay what we can whenever we want. Especially if we have a payment agreement with IID! This app is useless because I still have to call IID TO MAKE MY PAYMENTS! And the call waits are 30-80minute wait and sometimes the calls get disconnected! If this app worked properly then IID would have less calls

by kl*****, 2026-06-03

This app and website are pretty bare bones these days in terms of energy management. There is not place to get up to,the minute consumption and generation data. This makes it difficult to understand when to use certain alliances and charge EV’s. I would be more than happy to develop my own solar monitoring station if IID could assist with some basic information that would allow me access to MY DATA.

by Ma*****, 2026-05-30

The only improvement would be to have available a 24 or 36 month history of charges and usages. As when you install new equipment, I like to see improvements over time.