Forest Assist

Access your customer support workflows within your ticketing tool.

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Forest Assist

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Extension stats

By: https://forestadmin.com

Users: 193

Rating: 5.00

(5)

Version: 0.7 (Last updated: 2024-12-19)

Creation date: 2024-09-27

Risk impact: High risk impact

Risk likelihood:

High risk likelihood

Manifest version: 3

Permissions:

sidePanel
tabs
scripting
storage
background

Host permissions:

https://*/*
http://*/*

Size: 93.15K

Email: su*****@forestadmin.com

URLs: Website ,Privacy policy

Ranking

# 58,017 ▲ 1,159

Other rankings

#15634 in Workflow & Planning ▲ 94 #85 in handle keyword 27 ▼ 11 #143 in ticket keyword 8 ▼ 4 #221 in customer keyword 5 ▼ 20

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Extension summary

Analyze keywords

Customer support requires using tools such as a ticketing system and an admin panel, and constantly switching between them. That's a lot of context switching when you're dealing with tens of tickets a day 🤯

Thanks to Forest Assist, you can access your issue resolution workflows in a side panel within your customer support tool, and lower your ticket handling time!

With all relevant customer data and actions within your ticketing system, handle support requests without switching tabs, for example: ● Change a user's plan ● Apply a promo code ● Manage invoices

❓How it works?

Forest Assist connects to your existing Forest Admin project, giving you access to actions and data directly within your ticketing system.

By automatically matching the Requester to customers from your DB, Forest Assist enables you to quickly act on the support ticket at hand.

User reviews

It is a fantastic addition to any support team! It’s definitely a game-changer, making it easy to navigate while speeding up response times

Paula Beltran, 2024-10-17

Simple and yet, powerful. I've found it does what it says it does. It makes it easier to handle tickets by not having to switch between tools. The Assist sidebar sits just on the side and populates with data and actions that relates to the ticket.