Mayday

Mayday is the first intelligent knowledge base available anywhere to boost your support productivity and quality. Build your…

What is Mayday?

Mayday is a Chrome extension that empowers support teams with an intelligent knowledge base, boosting their productivity and service quality. It not only delivers knowledge efficiently but also offers features such as real-time analytics, auto-tagging for categorizing tickets, and notifications for updates. Through this, users can increase understanding of their customer base, reduce new agent onboarding time, and overall improve their customer service standards.

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Extension stats

By: https://getmayday.co

View on Chrome Web Store

Users: 10,000+

Rating: 5.00 (4)

Version: 2.0.45 (Last updated: 2024-09-17)

Creation date: 2020-06-29

Risk impact: High risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

scripting
activeTab
storage
tabs
contextMenus

Host permissions:

https://*/*

Size: 6.13M

Email: hu*****@getmayday.co

URLs: Website ,Privacy policy

Ranking

# 9983 ▼ 109

Other rankings

#11296 in Workflow & Planning ▼ 18 #113 in base keyword 4 #286 in agent keyword 60 ▼ 3

Other platforms

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

Mayday is the first intelligent knowledge base available anywhere to boost your support productivity and quality.

Build your knowledge base through Mayday Knowledge interface and connect it to Chrome in a matter of seconds so that support teams instantly become Super Heroes. In addition to knowledge navigation, each agent can directly search for knowledge, be notified each time something changes and make feedbacks or suggestions.

In addition to delivering knowledge, Mayday collects a lot of insights thanks to its auto-tagging feature that categorizes each ticket and feeds real time analytics dashboard.

Thanks to Mayday, hundreds of teams already:

Boost their productivity
Increase support quality
Reduce new agents onboarding time
Improve their customer understanding and share the voice of the customer

If you want to boost your customer support, please visit www.getmayday.co

User reviews

au poil

clement austruy, 2024-01-04

Merci Mayday d'avoir boosté ma productivité et celles de mes équipes care !

Bastien Chevalier, 2020-08-27

View all user reviews

Extension safety

Risk impact

Mayday is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install Mayday if you trust the publisher.