Mitel Connect

Gain Connect functionality through Google Chrome™

Mitel Connect - Chrome Extension for Unified Communications

Mitel Connect is a Chrome extension that enhances unified communication capabilities for user convenience. It seamlessly combines Mitel Connect, Google Chrome, and G Suite, making it easy to search and call contacts, manage call transfers, voicemails, and enables creating and joining Mitel Connect meetings through Google Calendar. It also provides web conferencing notifications, aiding quick joins. However, the extension is exclusive to Mitel Connect customers only.

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Extension stats

By: https://mitelcloud.com

Users: 30,000+

Rating: 3.16

(32)

Version: 1.1.128.0 (Last updated: 2024-11-15)

Creation date: 2019-12-16

Risk impact: High risk impact

Risk likelihood:

High risk likelihood

Manifest version: 3

Permissions:

contextMenus
management
notifications
storage
tabs
identity
offscreen

Size: 1.27M

Email: Go*****@mitel.com

URLs: Website ,Privacy policy

Ranking

# 5,412 ▲ 35

Other rankings

#10823 in Workflow & Planning ▲ 11 #11 in connect keyword 71 ▼ 1 #89 in connection keyword 29 ▲ 1

Other platforms

Mitel Teamwork (v1.20.2408.4)

2.12

(27) 7,379+

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

Mitel Connect for Chrome™ browser delivers a seamless unified communications experience between Mitel Connect, Google Chrome and G Suite.

Key benefits of the Chrome browser extension with G Suite integration include:

• Easily search for contacts, view their presence and place a call from the Chrome web browser • Transfer calls directly or after speaking with a contact with blind and consultative options • Listen to voicemails and save or delete them
• Quickly create and join Mitel Connect events from Google calendar • Web conferencing notifications and quick join

Note: This extension is for Mitel Connect customers only. You must have an existing Mitel Connect account to use this extension. Don’t have an account? Contact us for more information. This extension does not require a G Suite account.

Website

Mitel.com

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Integration with Google is seamless and easy to use.
Time-saving feature by allowing users to avoid manual dialing.
Web Dialer is appreciated by users as a favorite feature.

Cons

Call button/overlay missing for outgoing calls after recent updates.
Extension crashes and fails to recognize audio input on multiple devices.
Issues with USB headset compatibility and audio options.
Frequent disconnections and automatic disabling.

Most mentioned

Extension is unstable and often crashes.
Call button no longer appearing for outgoing calls.
Incompatibility with Mac OS Monterey and related issues.
Requests for better audio input/output options.

User reviews

Same as Nathan and Danny below. We use this extension for our office as the other two and all of my coworkers have tried in uninstalling/reinstalling and logging out and back in and the phone icon will not appear by numbers anymore which help us just click for outgoing calls. Whatever updated that ran has made this feature go away in which is the ONLY FEATURE WE USE.

Raven Quiterio, 2024-12-02

Same as Nathan's comment below, we have reports of the call button/overlay not being there anymore. Updating Chrome, resetting chrome/clearing cache, reinstalling extension, logging out/in of extension didn't work. I am able to reproduce on more than one machine.

Danny Nguyen, 2024-11-20

We have had multiple support tickets come into our helpdesk system in the last two days because the Mitel Connect extension which usually allows staff members to call from Google Chrome is not working. The call button is no longer there. I have uninstalled/reinstalled the extension and reset chrome to factory default and neither of those things worked. According to Google, the extension was just updated 4 days ago. I hope this will be fixed quickly as many of our staff members use this feature regularly.