Mitel Connect

Gain Connect functionality through Google Chrome™

Total ratings

3.38 (Rating count: 29)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Integration with Google is seamless and easy to use.
  • Web Dialer feature is favored by users for its convenience.
  • Helps users make calls quickly and improves productivity.
Cons
  • Constant issues with audio input and output settings.
  • Frequent crashes and instability, especially with certain operating systems.
  • Problems with the extension disabling automatically or not starting properly.
  • Issues with button overlays disrupting email and form usage.
Most mentioned
  • Unreliable performance, often crashing or failing to start.
  • Audio issues with USB headsets and no proper options for audio input/output.
  • Difficulties related to using the extension with Mac OS Monterey.
  • Frequent need for troubleshooting and support that is not effectively available.
See reviews for Mitel Connect on Chrome Web Store
Upgrade to see all 41 reviews

Recent reviews

Recent rating average: 1.80
All time rating average: 3.38
Upgrade to see all 41 reviews

Rating filters

5 star
17% (7) 4 star
22% (9) 3 star
0% 2 star
29% (12) 1 star
32% (13)
Date Author Rating Lang Comment
2024-11-20
Danny Nguyen		 en Same as Nathan's comment below, we have reports of the call button/overlay not being there anymore. Updating Chrome, resetting chrome/clearing cache, reinstalling extension, logging out/in of extension didn't work. I am able to reproduce on more than one machine.
2024-11-19
Nathan Wendland		 en We have had multiple support tickets come into our helpdesk system in the last two days because the Mitel Connect extension which usually allows staff members to call from Google Chrome is not working. The call button is no longer there. I have uninstalled/reinstalled the extension and reset chrome to factory default and neither of those things worked. According to Google, the extension was just updated 4 days ago. I hope this will be fixed quickly as many of our staff members use this feature regularly.
2024-04-04
Marius Ziller		 de hat keinen Stern verdient. Start nicht richtig, geändertes Kennwort wird nicht erkannt, Kennwortänderungen funktionieren nicht, Support nicht erreichbar, Chrome Erweiterung schlicht nicht nutzbar, App startet nicht Wer es sich aussuchen kann nehme bitte etwas anderes
2022-06-09
C R		 It's decent when it works. It's your only option if if you have an on-prem Mitel system and are using a Mac with Monterrey installed. The problem is half the time it doesn't see your audio input. Tried it on three Macs all with different versions of MacOS. Mitel needs to get their stuff in gear and get their Mac client updated.
2022-06-09
C R		 en It's decent when it works. It's your only option if if you have an on-prem Mitel system and are using a Mac with Monterrey installed. The problem is half the time it doesn't see your audio input. Tried it on three Macs all with different versions of MacOS. Mitel needs to get their stuff in gear and get their Mac client updated.
2022-03-17
David Sentelle		 They really need to fix this so on premises users can use it. This is especially the case since the Mitel Connect client doesn't work with Mac OS Monterey which machines are shipping with. The help option still links to Shoretel.com and fails to find the page over on the redirect to the Mitel site as well.
2022-03-17
David Sentelle		 en They really need to fix this so on premises users can use it. This is especially the case since the Mitel Connect client doesn't work with Mac OS Monterey which machines are shipping with. The help option still links to Shoretel.com and fails to find the page over on the redirect to the Mitel site as well.
2020-09-02 Henry Softphone doesn't seem to work with all USB headsets. The software needs better audio options to choose both audio input and output just like every other standardized conference software for example. Likely, the current locked in default options to be able to choose only the input device is what is causing this issue. My headset works with every other application, skype, gotomeeting, zoom, microsoft teams, etc. Only Mitel seems to have an issue...
2020-09-02
Henry		 en Softphone doesn't seem to work with all USB headsets. The software needs better audio options to choose both audio input and output just like every other standardized conference software for example. Likely, the current locked in default options to be able to choose only the input device is what is causing this issue. My headset works with every other application, skype, gotomeeting, zoom, microsoft teams, etc. Only Mitel seems to have an issue...
2020-02-27
Bob Shaw		 Quick and now stable. I use the Web Dialer all the time, my favorite feature. I wish that was an option on the Mitel Connect Client for Windows.
Upgrade to see all 41 reviews