Datto Autotask and Datto RMM Enhancements
Adds buttons and functionality to Datto's Autotask and RMM websites and to ScreenConnect when accessed via Datto RMM.
What is Datto Autotask and Datto RMM Enhancements?
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Summary
This plugin is intended for Datto Autotask and Datto RMM end-users. We also have a few improvements for when using Datto RMM with ConnectWise Control (aka Screenconnect.)
These enhancements will improve your productivity using Datto Autotask and RMM.
NOTICE: Check the Options page to configure your Autotask subdomain/tenant url. The app will attempt to determine this automatically if left blank.
Features:
- Ticket lookup from the browser address bar. Click inside the Browser address bar and type "at" then press <tab>. This will prompt for the ticket #. Type or paste the ticket # and press <enter>.
NOTE: Make sure to disable your pop-up blocker for autotask.net. This is the most common reason tickets do not open.
- Copy/Paste Ticket Number & Title along with URL with one click. See image below for the new copy/paste functionality. This will generate a friendly looking link.
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Safety
Risk impact
Datto Autotask and Datto RMM Enhancements may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.
Risk likelihood
Datto Autotask and Datto RMM Enhancements has earned a fairly good reputation and likely can be trusted.
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