Datto Autotask and Datto RMM Enhancements

Adds buttons and functionality to Datto's Autotask and RMM websites and to ScreenConnect when accessed via Datto RMM.

What is Datto Autotask and Datto RMM Enhancements?

Datto Autotask and RMM Enhancements is a Chrome extension that adds buttons and functionality to Datto's Autotask and RMM websites and to ScreenConnect when accessed via Datto RMM, improving productivity for end-users.

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Extension stats

By: Shammam Consulting Services, Inc.

View on Chrome Web Store

Users: 240 ▼ -1

Rating: 5.00 (5)

Version: 4.2 (Last updated: 2022-11-11)

Creation date: 2022-07-27

Risk impact: Moderate risk impact

Risk likelihood: Low risk likelihood

Manifest version: 3

Permissions:

tabs
scripting
storage
alarms

Host permissions:

*://*.autotask.net/*
*://*.datto.com/*
*://*.screenconnect.com/*

Size: 44.15K

Email: ch*****@shammamconsulting.com

Ranking

# 53690 ▼ 324

Other rankings

#28421 in Workflow & Planning ▼ 37

#30 in self control keyword 48 ▼ 2

#31 in configure keyword 12 ▼ 2

#86 in reach keyword 2 ▼ 14

#93 in ticket keyword 5 ▲ 2

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Other platforms

Not available on Firefox

Not available on Edge

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Extension summary

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This plugin is intended for Datto Autotask and Datto RMM end-users. We also have a few improvements for when using Datto RMM with ConnectWise Control (aka Screenconnect.)

These enhancements will improve your productivity using Datto Autotask and RMM.

NOTICE: Check the Options page to configure your Autotask subdomain/tenant url. The app will attempt to determine this automatically if left blank.

Features:

Ticket lookup from the browser address bar. Click inside the Browser address bar and type "at" then press <tab>. This will prompt for the ticket #. Type or paste the ticket # and press <enter>.

NOTE: Make sure to disable your pop-up blocker for autotask.net. This is the most common reason tickets do not open.

Copy/Paste Ticket Number & Title along with URL with one click. See image below for the new copy/paste functionality. This will generate a friendly looking link.

User reviews

Very useful having Datto RMM linked in AT tickets and copying/pasting ticket numbers and associated links!

chris, 2022-11-30

Love that you are doing this for the community. Especially with K taking the reins, I think there will start to be less consideration by K for improvements from the community than in the past. I have a suggestion. With K taking away the search bar at the top of AT, you could add the function in to the extension and then we could assign the extension to a keyboard shortcut for the pop-up. Similar to the LastPass or IT Glue extension if you are familiar with those.