Autotask Highlighter

Highlights the time in the work list a different colour depending on the elapsed time

Autotask Highlighter - Increase Productivity

Autotask Highlighter is a productivity tool for Autotask users. It highlights the time in the work list a different colour depending on the elapsed time. With customizable time intervals, you can easily identify when to seek assistance. It also highlights important ticket statuses and provides timer highlighting in the Task or Ticket view. Improve your ticket management and productivity with Autotask Highlighter.

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Extension stats

By: https://intuitiveit.com.au

Users: 58

Rating: 5.00

(1)

Version: 1.5 (Last updated: 2023-02-17)

Creation date: 2021-06-21

Risk impact: Low risk impact

Risk likelihood:

Low risk likelihood

Manifest version: 3

Permissions:

storage
declarativeContent

Size: 13.78K

Email: su*****@intuitiveit.com.au

URLs: Website

Ranking

# 83,692 ▲ 896

Other rankings

#31737 in Workflow & Planning ▲ 115 #123 in ticket keyword 5 ▼ 8 #262 in highlighter keyword 10 ▼ 4 #272 in column keyword 4 ▼ 12

Other platforms

Autotask LiveMobile (v9.0.3)

1.84

(781) 85,753+

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Extension summary

Analyze keywords

A productivity tool for Autotask users. Want to make sure you're not spending to much time on a ticket? Use this extension to help you. It will highlight the time in your Autotask worklist. It will be green if the stop watch is less than 15 mins, orange for between 15 and 45 mins and red thereafter. If those times don't work for you, you can now customise it! Know when it's time to ask for help!

** New in version 1.5 ** The ability to customise the number of minutes the timer goes orange and red. Select the Options of the extension to personalise your times.

** New in version 1.4 ** Ticket Worklist has had an update. Tickets that are "In Progress" or "Customer Note Added" have that text highlighted in orange. This should help technicians quickly decide which tickets to address next.

Please note: You need to add the column "Status" to your Work list. Click the cog at the bottom of your worklist to launch the Ticket Work List Settings and ensure "Status" is in the "Selected Data" column.

** New in version 1.3 ** The timer inside the Task or Ticket view has also received the highlighted treatment. It follows the same rules as the Worklist timers.